Framwellgate Dental Surgery

Framwellgate Dental Surgery – Best Dental Clinic in Durham share a passion for delivering high quality, ethical dental care whilst providing our patients with the very best experience.

We are proud to support our local communities with, NHS and private dental treatment in a comfortable, relaxing environment.

Our patients are our priority and we promise to:

Welcome you into a caring and professional environment
Ensure your visits are as comfortable as possible
Listen to you with respect and respond to your concerns
State clearly any costs associated with the proposed dental treatment

Justify the trust our patients have placed in us
Listen to patients’ views and learn from them
Communicate with patients in a courteous, friendly, professional manner
Provide patients with the standard of care that we would expect to receive ourselves
Make sure that patients receive full information about our services, their treatment and its cost
Provide advice and treatment outside normal surgery hours where necessary
Stand by the promises we make
Refer patients for further professional advice and treatment where appropriate
Are committed to ensuring that we keep our professional skills and knowledge up-to-date
At all times respect our patients’ confidentiality
Ensure that patients should have to wait no longer than 30 minutes to be seen
Manage our appointments system so that treatment appointments are booked no more than 6 weeks ahead
Deal with every telephone call promptly
Deal with correspondence within five days of receipt
Provide patients with a treatment plan and estimate of costs for each new course of treatment. No treatment will be undertaken without the patient’s full and specific consent
Make patients aware of our policy for collecting fees. Requests for payment will always be made courteously
Make the practice policy for dealing with complaints known to patients. All complaints will be treated sympathetically and according to the agreed procedures.
Provide the highest standards of infection control
Provide any emergency treatment required during practice hours as soon as is reasonably practicable.
Out of hours, contact number will be displayed at the entrance to the practice and recorded on the telephone answering machine. This information will be correct at all times.