Aesthetic Dental Studio of RI

This place make you feel like you are their only patient! They are so attentive and they are a wealthy of knowledge. Everyone who works here is so pleasant and helpful!

Treated me very well. Willing to come back. Denise is a sweetheart.

I just had an exceptional experience at Bio Dental with Dr. Castillo. From the very first consultation all the way through the surgery, I was treated like royalty — and that goes for the entire front desk team as well, who were absolutely wonderful. Dr. Castillo is remarkably skilled and professional, with a very thorough and personalized pre-operative protocol. I am truly impressed and so glad I chose this practice. Thank you to the whole team!

Always a great experience at BioDental. Always made to feel comfortable and they always do a good job. Highly recommend!!

I feel incredibly fortunate to have found Dr. Castillo. She is one of the most honest and ethical healthcare providers I’ve ever met. She always speaks with integrity and is refreshingly transparent about treatments she does and does not believe in. If there’s a service she doesn’t provide because it doesn’t align with her philosophy of care, she’ll gladly refer you to someone else rather than compromise her values. What truly sets her apart is the time she takes with her patients. She thoughtfully explains not only what’s happening in your mouth, but how your oral health connects to your overall health. She listens, asks meaningful questions, and genuinely cares about your well-being. I have complete trust in her, and I couldn’t recommend her more highly.

The BEST! ❤️

Kind people, knowledgeable dentist. Found a cavity that another dentist that I went to recently missed. I saw it on the photo myself when Dr. Castillo pointed it out. Grateful she found it!

The doctor was kind, thoughtful and gave me more information about what was happening in my mouth than anyone has been able to help me with in the past. I am very delighted to find such a knowledgeable dentist.

I was seen on an emergency visit because my dentist was away! Dr Castillo and her team were wonderful and so professional! They made time for me the same day I lost my crown! I am very thankful for their kindness and effort!🙂

I had a wonderful experience at Bio Dental. I had a cleaning with Cynthia who was excellent and extremely thorough. She was very knowledgeable and my teeth and mouth felt so good afterwards despite not having been to a dentist for a couple of years due to relocation & wanting to find a holistic one. I had a lot of plaque on my teeth, but left with it removed. The process although thorough was gentle. I also enjoyed the sound of ocean waves during the cleaning. Dr. Castillo was great too - she was warm & professional & took the time to answer a couple of questions I had. She also gave me some great information to help me with overall health as well as my daily teeth routine. The front staff/receptionists were also great - from the moment I called to set up an appointment it has been an excellent experience!

I had a very uncomfortable and concerning experience with this dental office and would strongly caution others before going here. I scheduled a new patient appointment approximately two months in advance. Prior to being seen, I was encouraged to enroll in the office’s dental membership program months before my actual visit, which was unusual and, in hindsight, appears financially motivated rather than patient-focused. The appointment lasted close to two hours, yet I only spent approximately 20 minutes with the dentist. During that time, the dentist made unsolicited and unsubstantiated claims about my overall health, stating she could identify “gut issues” based on my appearance. She then strongly pressured me to see a specific outside provider charging approximately $1,600 per visit, and implied that any dental treatment would fail if I did not follow her recommendation. This was inappropriate, outside the standard scope of dental care, and presented in an alarmist and coercive manner. The interaction was distressing enough that I left the office in tears. After my appointment, I attempted multiple times to obtain information about my X-rays, recommended treatment, and an estimate of costs. I called the office approximately 10 times, and each time I was told that staff were unsure and would follow up, but I never received a clear response. I was eventually told that this information could not be provided over the phone, which had not been communicated to me previously. The lack of clear communication and inability to provide basic information about my treatment plan added to the overall confusion and frustration. Following this experience, I attempted to cancel the membership. My written cancellation request was ignored, and my card continued to be charged. I was only able to stop the charges by contacting the third-party provider (Clerri) directly. Only then did the office acknowledge the cancellation. I was not provided with any information indicating that cancellation had to be completed through a third-party provider, and this requirement was not clearly communicated to me. Even after cancellation, the office continued to send repeated messages attempting to schedule appointments, despite no indication that I wished to return. Subsequently, I was told I was responsible for paying the full cost of services (cleaning and X-rays) that had already been covered under the membership plan. When I requested written documentation or a policy supporting this retroactive billing, none was provided despite multiple requests. Attempting to charge patients for previously covered services without a clearly disclosed policy raises serious concerns regarding billing transparency and fairness. I did not receive or sign any documentation clearly stating that this was a yearly membership or that I would be financially responsible for the full cost of services if I chose to cancel early. The office also indicated that they would send the disputed balance to collections, despite not providing documentation supporting the charge. Additionally, the office failed to provide my dental records, including X-rays, after I requested them. The office indicated that records would be released once the balance was resolved, suggesting that access to records may be contingent on payment. Overall, this experience raises significant concerns regarding ethical standards, billing practices, and respect for patient rights. I would strongly advise others to exercise caution before seeking care at this office.

ways a great experience, from the moment t you go in, during your time in the chair, and after. Dr Castilloi s very knowledgeable, amd explain your options clearly and thoroughly. Live my dentist and the staf6