Albuquerque Health Care for the Homeless

Love this place! Not sure what I would've done without all the support I've gotten from all the kind people there over the years. Harm reduction-oriented, patient focused, compassionate.

I literally stood #3 in line and #1 as a person with a vehicle, and when I get in to speak with staff she tells me that Michael asked already. I said how can he ask already when I was in line and he snuck in ahead of me? She said idk, but he was first. This is 100% unacceptable and needs to be addressed. Its the same people ruining everything constantly. DO BETTER AHCH!!!

I had a tooth extracted from the dental office and the dentist and assistant were very nice and accommodating. They made the experience as pleasant as can be.

I'm very dissapointed in the providers and front desk help after two years of getting positive health care from my np who left this year. I've been on a beta blocker for 20 plus years and after 13 months since being seen and a visit scheduled they've refused my refill. It's a heart med and I suppose would rather see me tachycardia before I have a heart attack. That's a much better alternative than reordering my heart medication and letting me stay compliant with my prescription and stay healthy. Wonder if that's even noteworthy but i wanted to share its important to me.

I have been to this place of business 6 times within a 1-week time period, and was told on at least 3 of those visits that they were short-staffed with only 2 doctors available. The other visits I was told that there were too many people ahead of me as walk-in patients such as myself. Yesterday, I made sure to be there early, arriving at 6:15 am so I could be sure to be seen. The doors opened at 8 am, and I was the first walk-in potential patient. After being triaged after 45 minutes or so, I was called up to the front desk about 11:15 only to be told that they were no longer taking new patients. And they waited until then to tell me? This place is full of well-meaning staff; however, it is so unorganized, understaffed and the lack of clear communication is staggering. I needed to get refills for medication, which they said they provide, but they don’t. On most of the visits, they say they don’t have any doctors available and their appointment times are usually over a month or more. Being disabled, homeless and 65, all I needed was diabetic and blood pressure refills given to me by Urgent Care. Instead, they told me to go back to Urgent Care or to an ER. Since I can’t afford to pay for medical expenses not covered by Medicare, I also cannot afford my insulin at Walgreens at $116. Instead, I have requested to make payment arrangements for the 3 unpaid Urgent Care visits. Urgent Care only provides 30-day supplies of pharmaceuticals. My first doctor appointment at Lovelace is in mid-June, but even with rationing my meds, I will just have to do without. Shame on Healthcare for the Homeless for not even offering me a refill or two after I followed all their rules of being there early and waiting (and wasting) hours of my time. Oh right, I’m homeless and have nothing better to do. Plus, because of my situation, I deserve to be continuously lied to by the staff, which is how they made me feel. The ex-cons and addicts who go there get better treatment, and have caseworkers to help navigate the system, but many of the disabled and elderly are ignored. It’s a joke but no one is laughing.