AppleTree Dental

I’ve been a patient at this office for years, but my recent experience was extremely disappointing. The office feels constantly overbooked, and any questions I asked were treated as if I were doing something wrong. I arrived at 8am and was at their office for 2 hours with a referral out. There’s no reason for staff to become frustrated over insurance authorizations that’s not the patient’s fault. The manager went as far as bringing up a past patient I referred complaining their insurance didn’t cover it. That’s not my responsibility and I’m pretty sure that’s a violation of privacy. Please contact them directly. My main concern was asking why they planned to do an extraction, bone grafting, and implant placement all at the same time when I currently have an active infection. Instead of receiving a clear explanation, I was abruptly referred out to another doctor’s office. The way this was handled made it very clear that my questions and my voice as a patient were not welcome. Even though a pre-authorization exists, the lack of transparency around pricing is unbelievable. Patients deserve clear communication, not frustration or dismissal, when asking about their treatment plan or costs. No one should feel uncomfortable for wanting to understand what’s being done to their own body. Unfortunately, this experience has pushed me away from an office I trusted for years and recommended, and that’s truly disappointing. I will not be recommending this office and I think everyone needs to understand that waiting this long and sharing one doctor between 6 patients is unreasonable. Doctor said I have 3 crown patients waiting for me at the same time. What! How is that normal and this toxic culture needs to change. Truly disappointing. Thank you for recommending an exit and clearly communicating I’m not wanted as a patient. Happy holidays!

First Dr Kang is the best got my first laser treatment last week and it went good. I like how he explains it detail by detail. Front desk Liz very good customer service. Very friendly staff. I like how I go in there and I just feel comfortable and not scared. I give it 100 got recommended by a friend and I recommend this place to everyone. Any question you guys have Liz has the answers thank you guys.

Highly recommended this dentistry! The team is quick and easy to communicate with. You can also just text them to set up appointments, which I appreciate the convenience lol and they've been very kind and patient in working with me on my cavities lol ^_^

Apple Tree is the best dentist office I've been to. Mike Kang DDS, is very gifted. The staff are all caring and professional. If you're looking for the best, pay Apple Tree a visit. They'll take good care of you.

Thank you forApple tree members&Dr.Kang.You are very kind* gentle care.l appreciate your care.Hopely my husband's upper partial&lower denture fit good to eat whatever he wants to eat.