Arizona Biltmore Dentistry

I had a dentist appointment today and overall it was a good experience. Jamie, who did the cleaning on my teeth, did an outstanding job. The whole process was quick, easy, and very thorough. Jamie was professional, efficient, and made the appointment comfortable from start to finish. I really appreciated how smoothly everything went during the cleaning. The front desk experience, however, could use a little improvement. While everything was handled correctly, the welcome wasn’t very warm. I understand it was early in the morning, but when you’re working at the front desk and interacting with clients, it’s important to be ready to greet and welcome everyone who walks in. A more friendly and inviting attitude would really make the overall experience even better. That said, Jamie’s excellent work definitely stood out and made the visit worthwhile.

This is my 3rd visit to this practice with a different hygienist and dentist each visit. Today I had a wonderful experience with Dr Witt and hygienist Liz. I’ve had sensitive teeth my whole life, worsening in recent years. Due to moving for school and work every few years coupled with larger dental practices where continuity is not central, I’ve had probably 6 different dentists in my adult life and Dr Witt is the first one to take me seriously and assess my teeth before making a plan to address my sensitivity. I’m so glad he happened to be on today so I have a treatment plan for my sensitive teeth for the first time. Liz was so professional, knowledgeable, and gentle with my sensitive teeth. Hoping to have continuity with this team now that I’ve found them as I had been considering switching to a smaller practice before today just so I’d know the team taking care of me from one visit to the next.

I have the WORST dental anxiety, usually causing me to span long periods of time between cleanings and having to be sedated during the smallest procedures, but the people at Arizona Biltmore Dentistry have all been extremely understanding and patient with me. I was extremely nervous for my last cleaning, and Kayla did an AMAZING job! She was quick and efficient and was done before I could spiral into full blown anxiety. I'm now on a regular cleaning schedule and feel much more confident about my dental health. I highly recommend coming here if you're a wimp when it comes to the dentist! :)

Hmmm. Well, they seemed forthright enough. Showed me pictures of things needing to be fixed. Small, early onset cavities and a slight tooth fracture. All things I later verified, with a quick online search, if that even means anything! Told me it was apparent i was not doing the things I should (floss etc., which I indeed do not do.) Prices don't seem exorbitant, but perhaps that is a clouded assessment based on my insurance deductions. Hard to say. Still its dentistry. No one likes it and no one likes paying the bills. With all of that being said I would say it was proper 4/5.

I have had multiple issues with this dentist, all involving the front desk staff and billing. They are extremely disorganized and unprofessional. I was charged for a routine cleaning and told it was not covered by my insurance. I explained that this didn’t sound correct, as all of my six-month cleanings have had always have been covered in the past. I was told I had to pay anyway and that I would be refunded if my insurance covered it. My insurance did cover the cleaning, yet six months later I still have not received a refund. Every time I call, I’m told that only the manager can process refunds and that she will call me back. This has happened more than five times. No one has ever called me, and no refund has been issued. On top of that, they have attempted three separate times to charge me for a procedure that I did not have done at their office. It’s also worth noting that they appear to have only five-star reviews because they offer incentives such as a trip to Disneyland in exchange for reviews. Save yourself the hassle and do not go here.