Arizona Biltmore Dentistry

Would not recommend. Stay away. Scheduled an appointment to address one issue. Days prior to the appointment received multiple texts about insurance information, even called the office to give said insurance information. Showed up to the appointment and once again gave insurance information/card to the front desk. Not once was I notified of any insurance issue. Received, quite honestly, an excessive amount of X-rays and pictures and a “cleaning”, which I didn’t ask for. Never saw or met the dentist I originally thought I was scheduled to see and the one I did meet with, low-key tried fear mongering me into a completely different, and most likely unnecessary, procedure. After getting a quote, for what I went there for in the first place, and scheduling another “cleaning”, I was sent to the front desk to be told that their office doesn’t accept my insurance and payment will have to be out of pocket. After asking why I wasn’t notified of this prior to the appointment, because I obviously would’ve gone elsewhere, I received a “sorry” and “the newer girls might have missed it”. Completely unprofessional all around. Without a doubt a cash grab.

I was referred to this place by my heath insurance for a device for sleep apnea. Went in to get consultation and fitted for device. Was told I would need another sleep study. Completed study sent in results didn't hear back after 2 weeks I called. Was told someone will be calling me in a few days. Waited another 2 weeks and was told person handling this was on vacation waited another 2 weeks got an apology and was assured I would hear back in a day or 2. Waited another 3 weeks same thing. Then the next time I was told they will send for preauthorization and would take another 2 weeks. What a complete run around waste of my time and I am still waiting. If you don't want my business say so instead of keeping me on the hook. You already took my money and made me get another sleep study which costs as well. Horrible Horrible experience. UPDATE: Here i am a month later and it's been the same thing. No one has called me back. I call them and each time its " the person who handles this isn't here today she will be back tomorrow and she will call you for sure. "UPDATE number 2. I spoke to someone who said its a third party company's fault. Im supposed to hear back from someone within 2 days. Way to take responsibility and make me feel like you got me covered. Horrible Horrible place avoid at all costs

Incredible office! Such great people it was a 5 plus star experience!!

II really adore the vibe here! Everyone is so helpful and friendly, it’s amazing! The professionalism is top-notch. Honestly, this was the best dentist appointment I’ve ever experienced!

Unfortunately I am very disappointed on how unprofessional this dental office is. In early August I had an appointment for extraction and a bone graft. I showed up to my appointments but we weren’t able to successfully do the procedure due to other circumstances. I decided to not proceed with it at this dental office, I have requested to get a refund of what I had paid for which is my bone graft that I never got that done. I’ve called couple times and emailed and everyone gives me a different answer. The First Lady I spoke to had completely forgotten to put in my refund request of 620. The other person I spoke to told me my refund should go out September 1st. I emailed later on I was told 4-6 weeks. I just called again recently and I was told now refunds go out the first of the month. We are now in October. I hope you guys could work on having better communication in this office for your patients. At this point I feel like I am just being disregarded every time.

I went to Arizona Biltmore Dentistry twice in the last year. My first visit in September 2025 w/ Dr. Nguyen was for a cleaning & small filling. I went back in March 2026 for a routine cleaning w/ Dr. Esbah. I didn’t report any issues but after the x-rays they identified that the filling they did in Sept had to be redone (free of charge). After the filling was redone I began having a tooth ache on the tooth. I went back and Dr. Esbah shaved the tooth down and said that should fix the pain. The pain never went away and got worse over time. I tried reaching out twice to speak to the Dr and never got a call back. I called to speak to an office manager and never got a call back. On the third try I was able to speak to their office manager who attempted to schedule me with a Dr. Matt to look at the issue, he canceled the day of due to an emergency. If you’re looking for personalized dental care, I would not recommend this dental office. I would suggest that they focus on improving their communication with patients, particularly when their care results in pain and worse conditions than initially reported.

Highly recommend. This is a dental office that puts patient advocacy and comfort at the top of the list. Team is very pleasant, experienced, and skilled. Equipment and technology is top notch, it’s obvious they have invested in delivering a great experience and outcomes for their patients. Office staff are focused and professional and always take the time to make the details clear and provide whatever help you need. Very happy and I will be returning as a regular patient. Book an appointment with high confidence!

It’s great they are open on Saturdays. That being said, I had a cleaning done with no images or X-rays. Cost was a little over $220. Hygienist didn’t clean my lower front teeth due to permanent retainer. She said she was afraid of knocking it off. I’ve had my teeth cleaned lots of times at other dentist offices and has never been an issue. Even if it does come off, couldn’t you put it back on? Typically your mouth feels different after a cleaning. My teeth have looked shiny, but that’s about it. Not sure I will return.

Going to the dentist isn't generally a pleasant experience. But going here really eases the process. All the staff is amazing from front desk to the dentists themselves. And their prices are very reasonable. Will continue to go here for years to come.

Great staff and amazing work.

This is the best dental office I’ve experienced so far! The staff is incredibly friendly, the office is clean and welcoming, and they made me feel comfortable throughout my visit. I highly recommend this office for all of your dental needs!