Aspen Dental - Chandler

Went in this morning on a walkin to have a crown re-bonded. What an amazing team from reception, to the consult, and making the repair. My experience for my first time was perfect from start to finish. Way to go Apen Team and thank you for treating me so kindly.

I began my dental treatment about 3–3.5 years ago with Aspen Dental in Casa Grande, and later continued the work at their Chandler location. In total I spent roughly $15,000 on major dental procedures. At the beginning, I was not clearly informed that receiving a dental bridge would involve permanently grinding down two healthy teeth. I only fully understood this after the procedure was already completed, which was very upsetting because those teeth were otherwise fine. During the early stages in Casa Grande, I also experienced inconsistent assistance. At one visit, a temporary crown had fallen off and a staff member who appeared very inexperienced attempted to reattach it, which took a long time and added to my frustration. I am not blaming the individual dentist there — he seemed competent — but the overall communication and support experience was not reassuring. I eventually chose to finalize treatment at the Chandler location. However, only three years later, the bridge has already fallen off and a crown has also fallen off. When I returned for evaluation, I was told my teeth had shifted and that none of the previous work could be reused. The proposed solution was a new estimate of nearly $20,000 to redo essentially the same work I had already paid for. There was no meaningful discussion of warranty or accountability for the prior work despite the high cost and short lifespan. Spending $15,000 and being told a few years later that everything must be replaced for another $20,000 is extremely disappointing. This is simply my personal experience, but I would strongly encourage anyone considering expensive dental work to ask detailed questions, fully understand procedures like bridges, and clarify long-term durability and warranty expectations before committing.

I have no concerns with the services that Aspen provides. They are knowledgeable, patient, and caring in their care. However, my appointment was canceled because I "did not talk to a real person to confirm." I confirmed my appointment beforehand by text, automated call, and email. None of those methods matter because my appointment was still canceled.

Great experience from start to finish! The front desk was friendly, the assistants were attentive, and the dentist was gentle and thorough. The whole team was professional and made me feel comfortable. Highly recommend!

I really liked this place. I always disliked going to the dentist because I felt judged and the prices were always crazy. Everyone here was very kind, understanding, and nonjudgmental. My xrays were taken by a young man with glasses (didint get his name) and he was very kind! The hygienist and dentist themselves were also amazing and happy to explain everything. The office manager (I think that’s who they said it was) that dealt with the financials at the end was very kind, patient, and understanding as well and took her time to explain everything and answered all my questions. The treatment plan they offered me was mostly covered by my insurance and they offer financing at affordable rates for what’s left. I was seen about 15-20 min after my appointment time but it was not a big deal at all, the appointment itself was quick and informative. My first appointment was completely free and it included X-rays. The financial part was informative and I didn’t feel pressured or rushed to go forward with what they recommended, as I had felt like this previously at different dentists offices. I’m glad I decided to go here and I will be returning in a few weeks to get started on the prescribed treatment plan!