Athens Family Dental

First I would like to say something positive. I absolutely love my dental hygienist here, he is a sweet man with a southern accent who is very kind and knowledgeable on dental topics. He makes me feel so seen and valid even though I’ve had mental health issues that have affected my teeth in the past, and he always remembers to pack a sensitive toothbrush into my little kit at the end of every appointment because I have sensory sensitivities to toothbrushes. Now the not so positive. About two years ago, my sister came here for tooth pain, and they looked and said everything looked fine. It was not fine, it was severely infected and she almost died and had to go to the ER. And when she came back to Athens Family Dental they blamed my mom and asked why she hadn’t taken her in sooner. Now, my sister has dental trauma and struggles to go in for regular teeth cleanings. Additionally, yesterday I came in for an emergency dental visit because I’ve had severe tooth pain for days. They were 30 minutes late and I sat there in the waiting room in agony. I went back and they looked at my wisdom tooth for about 3 seconds and said we’re going to go ahead and prescribe amoxicillin. They didn’t tell me anything else- whether it looked fine or infected, whether it looked normal or bad, nothing. They asked if I called Emory after my last cleaning (July 2026) and I said no, I was told I would receive a text from Emory, but I never did. They handed me an odd, informally-written form to sign saying that I will call Emory and then call them (the form said call me when you’ve called them which was strange). I started crying from the pain and the hygienist was kind about it. She urged me to call Emory ASAP to get registered. The front desk lady I checked out with was cold and unfriendly. This morning I called Emory to get registered for wisdom teeth removal and they said I would need a referral and that they didn’t have a referral in their system. So, I called Athens Family Dental and a pretty unfriendly staff member picked up. I told them what Emory said and the staff member asked if I was able to get registered and I said no Emory needed a referral. Then she said she’d send one over and I asked if she needed my name or information and she hung up without having my name. Additionally, just looking through their comment section I am appalled at the unprofessional responses to people’s reviews that are less than 4 stars. Thank you to my awesome dental hygienist! And to the rest of the company, please improve.

Excellence from the time I entered to the time I left. No pain during the procedure. Constant checking in with me throughout the visit. Highly recommend.

Wow, great experience and Dr. Michelle is the best. You want the best? Ask for her for any dental work like filling and crowns.

It was amazing, incredible and very detailed work, congratulations! Dr. Do and Jamileth are amazing, great job!

Going to the dentist is tough but the staff here is amazing and have taking care of my family top notch. My son was terrified 😰 but his experience here was great and he isn't scared anymore . He has a beautiful smile again.

What a joke. Spent hundreds here getting exams and fillings. Within 1 ½ months one filling became loose so I callled to see what they could do about it. They told me I would have to pay for everything all over again. They put me on hold, came back and tried to tell me it was my fault because I grind my teeth but the filling was on the front of my front tooth. I have an over bite and my teeth do not touch there at all. I reluctantly made a new appointment but over the weekend the filling fell off completely! That's when I discovered there was nothing under the filling, no decay, no shaved down spot, just my regular tooth. I was also waiting well over 3 months for insurance to get back about other work and I'm soo glad it never came through or I can guarantee I would be spending even more money fixing your mistakes later on! Absolutely ridiculous to claim to be so family and community oriented yet take advantage of all these people. I can see your reviews aren't looking so hot and your responses to the bad reviews just make it all worse! Your responses show you cannot take accountability for anything! It is wild. One person's review only shows their first name "Chris" and you say "we don't have records of you being a patient" ARE YOU KIDDING ME?? Don't even come for me because I am about to post pictures and PROOF. You do shoddy work. You over charge. You work slow. You don't care about patients. The desk staff is unprofessional and rude. (Nurses were nice enough) These bad reviews are good signs to stay far away!! Some of the "good reviews" are clearly A.I. ... "I've never written a review before buut... (insert perfectly written A.i. generated review, posted by probably an employee or friend) " I assume to try to counteract the real, true CUSTOMER reviews. We aren't just patients, we are paying customers. I will be taking my braces money elsewhere and telling everyone I know to stay far away as well. Again, what a joke. Edit and response to your nothing reply : Yes I absolutely have the right office! Like I said, I have proof and in that is screen shots of my call log with your phone number showing when the calls were, and how long the calls were. I have texts from you stating price for a retainer at one price and you quoted me higher when I called about it. I have photos of my myself, my front teeth taken IN YOUR OFFICE CHAIR before my filling, pictures of the work after, pictures of the FILLINGS YOU PUT ON MY TOOTH THAT SIMPLY FELL OFF. All that have times and dates. ssoooo do you want me to continue and post everything I have? Or are you going to start taking accountability on these reviews? Actually, I will be escalating this issue with some 3rd parties......

My 2 kids have been long time patients at this dental office. I have since relocated to Gwinnett County 9 yrs ago and I still commute every 6 months for their dental care. My daughter had wisdom tooth removal surgery this morning. They took such good care of her from the beginning to the end. I've always been pleased with their care and the staff is great. My daughter told me you all deserve 5 stars because she said everyone was really nice to her. I was able to be with her until the surgeons came in to begin. Thank you so much for making sure she was good and safe coming down from the medication and the post op care phone call I received to check on her. Thanks again ❤️!

Everyone was just great! From scheduling through my procedure. I had used this dentist group 19 years prior but had moved. Now back in athens and needing immediate dental work I looked up an old friend. No its not a brand new building or facilities but it is homey and sufficient. A couple of the nurses were still there from years back. I had had chemo and immuno therapy. These treatments had cured my illness but destroyed my teeth. Several teeth were broken off at the gum line, and a few teeth ready to break. Staff and Dr Miller were awesome. No pain! A little discomfort and bleeding which is to be expected. I’m writing this review 15 hours after the surgery! Hats off to Dr . Miller and team!! The last couple of years have been a journey and a blessing. I continue to be blessed!!!!! Thanks guys for being apart of my blessing!!!!

Please do not bring your children here. My daughter had her wisdom teeth removed last year and the whole experience was traumatizing for both of us. She woke up from anesthesia crying and a staff member (female) put her hands over her mouth covering it and told her to shut up she was disturbing the other patients. My daughter has diagnosed asthma and anxiety and they knew this!!! My daughter was able to tell me specific details of what the staff said and did to her and I know 100% she remembers the experience accurately. I filed a complaint with the board of dentistry but never heard anything back but parents please 🙏 do not bring your children here. It is not safe for them. These people think that because there are no cameras & patients get sedated & nobody will believe a “child” over all of them that they won’t be caught. I wish I would have pressed charges on the female staff member that put her hands on my child. She should not work with people ESPECIALLY CHILDREN.