BJ's Wholesale Club

Gave the Westminster store a try. Seemed great till there was someone in there walking their dog like it was an in-door park and not a store. Not a single employee said anything, but instead turned the other way. The dog was clearly not a service animal, you could tell from the lack of being able to ignore it's surroundings and people. This is not okay and an insult to those who actually need a service animal. Do better.

BJs in Westminster is normally my go to store however I placed a pick up order online which I normally always go in. When I got home I realized that one of the chairs purchased was broken and could cut someone. I called the store and was told I’d have to make another trip to bring it in if I wanted a refund. I’m not sure why they thought it was okay to sell in the first place.

My delivery order was picked up by a driver, but the delivery could not be completed. When I called the location to seek a resolution, I spoke with a representative named Lisa Eagle. Ms. Eagle’s demeanor was entirely unprofessional; she spoke to me as if she were having a casual, confrontational conversation with a friend rather than assisting a paying member. When I requested to speak with management, the manager, Tara, initially refused to take the call. When she finally did, both Lisa and Tara were screaming into the phone and being incredibly rude. No solution was offered for my missing order. As a result of this experience, I no longer feel comfortable shopping at this location.

I had a worst experience with BJ's Westminster MD. The management at this particular center is very poor, harsh and incapable of resolving issues. I am BJ's member for the last 4-5 years. I booked a set of 4 tires for my car on Dec 2, 2025 with installation scheduled for Dec 4, 2025. I was called on morning of Dec 4 that due non availability of Technician the tires can not be replaced and next date available is in January 2026. Same day the order status changed to TIRES INSTALLED also on my app.. I called back and requested to shift tire change to another location preferably to Owing Mills being the closest site. BJ's Westminster tells me they are unable to do so, i asked for order cancellation , again we are unable to do and recommended to ask corporate office for cancellation. Today after having called local BJ;s and corporate for at least 6-7 times , having spent more than 10 hours in waiting, Talking etc i have been verbally assured that the order is being cancelled. I DO NOT believe until i see a change of order status on my app that order is cancelled. Presently the order status is TIRES INSTALLED without Installing them.

Cancel means cancel! But no, they still charge me silently for my renewed subscription even when I told them THREE TIMES I was cancelling it!