Boston University Dental Health Center

I went here for Invisalign. This place ruined my teeth. Please never come here and never bring your kids to this dentist. I regret coming here so much. Our teeth are precious, don’t trust just any orthodontist. These people will ruin your teeth. Please go elsewhere. This is a genuine warning, please listen to it. It’s been a few years since I’ve finished my treatment and I still feel that pang of regret.

WARNING!: I’m still, some 8 years later, dealing with the horrific consequences from BU’s clinic. It’s all so bad, I could be forgiven in assuming there was some form of malice associated my treatment. First of all, the “cleaning” on the gum lines scraped all my enamel off and I ended up developing ten gum line cavities and will lose at least two teeth. They gave me an unnecessary root canal that destroyed the nerve in the roof of my mouth and I still have no feeling in the roof of my mouth to this day. Finally, whatever substance the dentist packed into the root canal later leaked out causing weeks of toxic leeching into my system. It was an horrific experience. They will con you into accepting all sorts of needless procedures, always holding aloft the one thing you came for and forcing you to submit to all sorts of harmful and needless procedures so their students can get “chair time”. All this and all I needed was a small bit of bonding replaced. It cost me my dental health and 13 separate visits. Please don’t do this to yourself. These are horrible people in charge of this clinic. They prey on those with paltry financial means and who cannot complain about their abuse and recklessness.

HD comprehensive exam they thn refused to printable visit summary stating they do not ha e access to records online. Was told id received a call my the next week and they never called. Came in with front tooth missing and they seem to be denying me services Came in today to get copy of form -consent for treatment and try schedule appointments

I was referred to BU for a crown several months ago. After going in for an evaluation I was told the cost would be $300, would require 2 visits, and that someone would contact me within a week to schedule my first appointment. After not being able reach anyone for a couple of months I went in in person and discovered that they forgot about some paperwork. I got my first appointment scheduled shortly thereafter. During that appointment I was told that it would actually require 4 visits and that the cost would be $800, but that someone would speak with the billing department to resolve the matter. The overseeing doctor thought the discrepancy was problematic from an ethics standpoint and I agree. After my second appointment the pandemic was announced, so it’s understandable that no further work has been done. I have since received two “past due” bills for $800. When I called about this I was told that I just had to pay the bill. BU Dental is billing me almost 3x what I was quoted for a procedure that requires 12 hours rather than 6 AND they’re telling me I have an overdue bill in the midst of a pandemic when not even 1/2 the work has been done. Update: my debit card has now been charge $800. I can’t get through to the billing department and I still have only a temporary crown several months later, not to speak of the exquisite pain of having an unqualified student who doesn’t know when to use lydocaine work on my tooth.. Is there an ethical line they won’t cross?

They need a better answering service so that patients do not have to keep calling so many times to set up appointments. If they have an answering machine someone should be assigned to review and return those calls. It doesn’t make sense the hurdles I had to go through to get a consultation appointment.