Burlington Family Dental Centre

I visited Burlington family dental center with referral for Crown replacement after suffering and with bad experience at other dental facility. Highly recommend Dr. Emma D'Souza for her treatment in Crown, Cleaning and for clear view of my smile by using intraoral camera. Dr. Emma D'Souza combines deep technical knowledge with great care for her patients, together with a unique gift for patience in dealing with patients’ concerns and preferences, and an artist’s hand in making sure any work she does is second to none. I am delighted to say that Dr. Emma D'Souza is the best dentist I ever had, and it is a pleasure to be one regular customer for this excellent practice and her team.

Great place for dental work. Staff is pleasant and caring. Had a bridge installed today and feels fine. Much care is taken in the final process thanks Emma.

I am so happy that I found this clinic. The staff is kind and very friendly. I am not a fan of the dentist in general but they have been so understanding and I really feel like they truly care about us. I highly recommend.

I had a wonderful experience at the clinic! Dr. D’Souza was very professional, gentle, and took the time to explain everything clearly. I really appreciated how comfortable and well cared for I felt throughout my appointment. The entire team was warm, welcoming, and helpful. A special thank you to Jayati, who was incredibly kind, patient, and supportive. She made the experience even more comfortable and was always happy to help and answer my questions. Thank you to the entire team for such a positive experience. I truly appreciate the care and kindness everyone showed, and I would definitely recommend the clinic!

⭐⭐⭐⭐⭐ Highly compassionate care and outstanding quality! As a new patient with lifelong dental anxiety, I cannot commend Burlington Family Dentistry enough. I had let my dental maintenance slip, but the team completely put me at ease. Their warm approach removed all fear, and I never felt judged or intimidated. Every staff member—from the welcoming front desk to the clinical team—is personable, professional, kind, and efficient at making you feel safe and comfortable. As a healthcare professional myself, I naturally notice the fine details, and this office is outstanding. The environment is spotless, the workflow is highly efficient, and most importantly, the quality of the clinical work is top-tier. The workmanship to correct my teeth has far exceeded my highest expectations. It is an immense relief to find a practice that delivers such excellent dental results while remaining fully transparent with costs, encouraging questions, and adjusting treatments to fit my financial budget. The atmosphere is incredibly reassuring, and the care is second to none. Highest recommendation!

Thankyou to my dentist Emma and her trusty assistant Mark and to my hygienist Lisa for the best in care. So appreciated! Thanks to Gurpreet and Jayati for the friendly care. As someone who has been in dentistry for 5 decades I would highly recommend Dr. DeSousa and her staff as a 5 star dental office. The clinical dentistry is superior. The care compassion and professionalism goes above and beyond. Thankyou Emma Mark Jayati and all for your ongoing care❣️

I was visiting Hamilton and had a dental emergency. This is the practice my friend loves and they saw me right away. I ended up needing an extraction and Dr. D’Souza and her hygienist, Mark, took such good care of me. They were so encouraging, professional, and kind. I especially liked how clearly they explained what they were doing and gave me directions for after care. It was a challenging procedure and Dr. D’Souza was very skilled and supportive! I was lucky to be in her care!

Complete series of eras to check all my teeth, done carefully and respectfully by Mark. The receptionist was able to decifer how to send in my bill to my new insurance company with no problem. Dr. De Sousa welcomed me and thoroughly explained the results of all the tests, and which areas would need some work. A very thorough initial new patient screening!!

Our 86-year-old mother had a dental emergency and required two tooth extractions. We called Burlington Family Dental Centre, and from the very first phone call we knew we were in good hands. Jayati, the administrator, was absolutely wonderful. She immediately made us feel that my mom would receive great care and attention. She gathered all the necessary information ahead of time, so when we arrived an hour later everything was already prepared for us, including estimates and paperwork. She was incredibly kind, patient, helpful, and compassionate with both our mom and us. Then we met Mark, the dental assistant, who was exceptionally attentive, caring, and professional. He thoroughly explained the procedure, detailed all aftercare instructions, prepared an aftercare package, and made my mom feel calm, comfortable, and reassured throughout the entire visit. Dr. Chen was outstanding. She carefully explained all available options and helped us make a truly informed decision. The extractions were performed quickly, smoothly, and very professionally. My mom didn't experience any discomfort during the procedure, which was such a relief for all of us. Our overall experience was amazing. It was an incredible relief to find such a compassionate and professional team who were able to help our elderly mother so promptly during an urgent situation. We are deeply grateful and highly recommend Burlington Family Dental Centre to anyone needing immediate dental care. Truly a 5-star experience!

People are very amazing and cleaning was good. Can't get any better. Receptionist is best spaghetti (Jayati)

I had my first experience with Dr. Emma and her wonderful team, and I honestly couldn’t have asked for a better one. From the moment we walked in, everyone was incredibly kind, welcoming, and so friendly. I had my top front tooth cap replaced, and I’m beyond happy with the result. Dr. Emma did an amazing job, it looks so natural that it’s completely undetectable. You genuinely can’t tell it isn’t my real tooth! I also had my cleaning done, and my teeth felt so fresh and like new afterward. The care and attention to detail were amazing. We loved our experience so much that now my husband and 3-year-old daughter go here too! As a parent, seeing my daughter actually enjoy going to the dentist says everything. The team made her feel so comfortable, and she loved it. Such a warm, friendly place with truly exceptional care. Thank you, Dr. Emma and team!

Dr. D’Souza went above and beyond for my daughter when no one else seemed able to help. After visiting SickKids and two other doctors without getting the advice or direction we needed, I called Dr. D’Souza and she immediately stepped in and got my daughter the proper help right away. Her compassion, professionalism, and genuine care made such a stressful situation so much easier for our family. We are incredibly grateful for her dedication and highly recommend her to anyone looking for a dentist who truly cares about her patients.