College Dental Group and Orthodontics

First time going to this office. I checked in 20 min before my appointment. An hour later, 40 min after my appointment time. Durning the only break from work I get today. I go up to the desk and ask about my appointment, keep in mind I’m the only one sitting in the waiting room for the last 20 min, and no one even checked in with me. They told me I had paperwork I needed to fill out. I politely declined and will be finding a new office. 0/10 won’t be back

My experience was fine. All went well. Recuperating. Surprised about payment being a bit more. That happens and she explained it was busy. I've noticed communication on the pH and returning call back are stressed? You are doing good job though. Thank you Janet

Great office staff and Dr Castro is an excellent dentist. My only complaint is the long wait prior to be calling back. I generally wait 20 to 30 minutes after my appt. However the cleaning appts you seem to get called back quicker and Shekeba is a fantastic hygenist.

My experience with this office has been consistently terrible. Today was the final straw. Every time I come in, they overlap appointments, which means patients sit and wait for hours. When I scheduled this appointment, I told the staff about my past experiences and asked that my appointment be respected. I arrived ten minutes early. Even then, they gave my time slot to someone else while I was literally in the office. What made the situation worse was the response from Dr. Mehmood Manji. Instead of acknowledging the mistake or apologizing, he told me that the hygienist was busy and that if I keep having these experiences, maybe I should not come here anymore. This is coming from one of their lead doctors. Instead of addressing the issue, he dismissed it. Not only that, this office seems motivated primarily by money. There is always a sales pitch during every visit. For example, during my last appointment they told me I needed two crowns. Today, the doctor said I did not actually need them and that they should not have been recommended in the first place. That confirmed everything I suspected about the way this office operates. I do want to acknowledge that the lady who did my X rays today was very kind, understanding, and genuinely tried to help with the situation. I am thankful for her professionalism and the way she treated me. However, one kind staff member does not make up for years of inconsistent care, long waits, and dismissive treatment from the doctor. If you are considering this office for your dental care, well, I would strongly think twice. After today, I will not be returning.

Shakeiba is absolutely amazing! She’s gentle, thorough and makes me feel comfortable at every cleaning of mine with her. She takes the time to explain everything she’s doing and gives great tips for keeping your teeth healthy between visits. You can tell she genuinely cares about her patients and takes pride in her work. I always leave feeling like my smile is in the best hands and highly recommend Shakeiba to anyone looking for a great hygienist!