Crabapple Family Dentistry

This place is the worst. They have fine dentists and hygienists but private equity has ruined this practice. Our children have been going here for about a year and we’ve done extensive work here. We have to schedule everything months in advance which is difficult to do around work and school. This week, they called same day to cancel our appointments due to construction in the office. These are appointments that we made 6 months in advance. We specifically chose a day when the kids were out of school, but fine, we understand things happen. I have now called FIVE times trying to reschedule and I cannot reach anyone who will offer an appointment in reasonable time frame. When you call you can’t reach the actual office, only a call center. Each time I call, they say the office will call me back but I haven’t heard anything from them all week. The appointments they are offering are next year in Jan or Feb! If you’re going to cancel on someone who scheduled an appointment months in advance, then at least have the decency to proactively find a suitable time slot in a reasonable amount of time. I would not recommend this place to anyone and we will be moving our entire family to a new practice.

Can I just say WOW?! I needed some work done and was scared to see a dentist. The team here is simply superb. From Taronda who took such amazing care and basically held my hand through the process to Dr Elkins herself who do an amazing job. NO PAIN WHATSOEVER… and I’m a chicken so this was such a great experience overall. I have found my new dental home!!

I had a wonderful experience in office for about a year and absolutely love Holly, the hygienist. However after being an established patient who has spent thousands of dollars with the practice, I cannot actually speak to the office to reschedule an appt. The email to contact no longer works. When I call and get the answering service I am told that I can't schedule an appt for 6 months! When I click on the website appts are shown available for next week. With all of the frustration I am choosing now to leave the practice and I can't even let the office know why as there is no way to contact them short of walking in. I think in an effort to streamline operations and not have anyone in office answer phones, they have completely lost connection and accessibility to patients. I hope they see this review so that at least Holly knows why I am leaving after she worked so hard to help me.

Always impressed with level of care I receive from the folks here … staff is very welcoming and conscientious and Dr Elkins is very thorough and always demands excellent results for her work.

Brooke was amazing with the deep clean! Going back in 2days to finish up. My new favorite dental office!