DentalWorks Charlotte

Formerly reviewed as five stars. Dental work is great. Billing is a train wreck. They continue to bill me for some thing that was covered by my insurance, but is being denied because the practice took too long to bill. I’ve called the office many times with no resolution.

My husband received a bill this January even though he was never a patient AND his name was spelled wrong. It took a couple months but we found out the bill was meant for me and it was addressed to him because the insurance is through him. Why am *I* being billed in January 23 if I haven’t been to this office since April 22? It’s been a couple months of trying to get answers and repeated calls with no updates. Incredibly frustrating and screams scam to me!

I was very satisfied with my first Ortho appointment. Everything went very well.😁👍🏽

Very welcoming staff quality work with quality people...

This was my first official visit getting work done. Mrs. Phyllis was amazing, she is super funny. Talking with her really made me feel comfortable and relaxed. I have anxiety with the dentist, so to feel this way is amazing. I’m actually looking for to my next appointment. Thank you!

This is my second visit to DentalWorks. The staff is awesome and Dr. Norris is very patient and kind. She did not rush through the procedure and took time explaining step by step each option she presented to me to help me make a informative decision. I felt great and recommended to my spouse that he also should visit this dental practice. I look forward to the continued dental care with Dr. Norris and her staff.

I brought my 90 year old mother to have new dentures made. The entire staff is kind, patient, and very concerned about the welfare of their patients. I had to cancel several appointments, and my mother required extra patience and attention. The staff accommodated us and made me feel very happy to have chosen them. Would recommend this office to anyone!

The customer service exhibited by the staff members was exquisite. They were all both very professional and friendly at the same time and knowledgeable about all things dentistry related. I wouldn't have expected anything less but honestly you just never know these days, so I really do appreciate them for being so kind in the above regards. Would definitely recommend DentalWorks w/no reservations for yourself or your family if your in the market and will definitely be visiting again myself for any dental care that I may need in the future!✨

Nice little spot. Seats a MAX of 10 patients while waiting. Every time I have been here its always nice and empty. They have a mini fridge with water for people waiting. Although this one time it was completely empty no water. No big deal.