DentalWorks Hope Mills

Customer service and billing at this location have been disappointing. Aside from the dentist appearing disengaged the front office appears disorganized. On 12/24, I received a paper invoice for my child “due upon receipt” . I paid online, later noticing charges that exceeded the invoice amount. By that time I had paid nearly $100. I started calling the company on 12/29 for an accurate invoice total. After two weeks I spoke with the front office and I was told that the bill had been sent prematurely and that my insurance had covered the full balance. I was told a refund had been processed and to give it two weeks. Today 1/29, I called for an update and I was told the ticket had “just got approved” and to wait an additional two weeks. I hope billing issues are addressed and that this concern reaches the right place. I’ve added an extra star for the hygienist who took great care of my child during the visit

Had my first appointment and my experience was so great I'm switching my daughter to them. Jada at the front desk was very helpful and explained all the charges for my dental plan, Lori the dental assistant was very personable, and marsha the dental hygienist was fantastic! She took the time to explain everything to me in great detail, she answered all of my questions. The dentist, well was a Doctor, not too friendly. But professional and introduced himself before he went all up in my mouth.lol.which I appreciated!

I recently had my first visit to Dental Works in Hope Mills, NC, and I couldn't be more pleased with my experience. From the moment I walked in, I was greeted by a warm and friendly staff that made me feel at ease. The clinic's atmosphere was inviting and calming, which is especially appreciated when visiting the dentist. All the staff were incredibly friendly and took the time to listen to my concerns. They patiently answered all my questions and provided me with a wealth of information about my dental health, treatment options, and preventive care. I genuinely felt like my oral health was a priority to them, which is something I value greatly in a dental provider. The examination was thorough but gentle, and I appreciated how the staff ensured I was comfortable throughout the entire process. They explained each step, which helped alleviate any anxiety I might have had. Overall, my first visit to Dental Works Hope Mills exceeded my expectations. I left feeling informed and confident about my dental health moving forward. I highly recommend this practice to anyone seeking a compassionate, knowledgeable dentist!

I was greeted very professionally, led to my room. Grayson of all my teeth were taken. Went to another room, examined by a doctor, everything was cool, assistant, fixed my partials, and I was scheduled for a deep cleaning by a pretty little assistant, as I was exiting I went over the paper work for my next visit. Very nice experience. I think I'm going to like coming here for my dental work, thanks to all the staff for their professionalism and friendliness. Again tha n,an may god bless each of you and your business. Mitchell

Punctual, friendly, conscious, knowledgeable - all of these things and more. From the appointment setting, to the front desk and through to the doctor and staff, an excellent experience. I needed to be ink on time and our by a certain time. They acknowledged my needs, took care of the necessity new patient stuff, delivered condition info and made recommendations, set the next appointment, took care of making my teeth sparkly clean and got me on my way do that is could report to work on time. Great job!