Dr Laura Bracken: Columbus Family Dental Center

Came here to get a cavity filled. Ended up getting infected & had to have my tooth pulled not long after at 24/7 Dental. Wouldn’t recommend this practice if you want to keep your teeth.

The website says they accept dental emergency situation so I called, but they told me they don’t. The website needs an update.

Jessica rolled her eyes all they want is money , a premier dentist and now saying we owe 96.00 after we didn’t owe anything at office . Still awaiting on X-rays to be sent to email also . Do not recommend now they want money for X-rays and I didn’t have a balance when I left and now they are charging me and will not release my X-rays watch out

Everyone at the office that I have encountered so far at my visits has been extremely nice, they take the time to answer all my questions when I’m scared about what I’m getting ready to have done, and I highly recommend them to anyone! I even have my father about to become a patient there just based off my good experiences!

Professional, Friendly staff, knowledgeable and very thorough with their intakes and informative visits ! A one stop shop for all your Dental needs …. With assurance, I’ll continue all my future visits with Laura Bracken - Columbus Family Dental

The office does not explain policies upon new patient scheduling. I called in and requested to schedule a yearly cleaning for myself and my kids. A week or so before the appointments they called and said there was no hygienist available and we needed to reschedule. I called the office to reschedule, and they told me they had it figured out. We went to for our appointments. Kids got their xrays and cleanings (even though one child wasnt due for xrays). They asked when my last xrays were and I told them probably 2.5 years ago. And the girl said it would be fine, they would be covered. (when in fact they were not covered). Did my xrays, seen the dentist then the girl came back in and said here is your treatment plan. And I asked a treatment plan for what? you just said I didnt have any cavities. She said for the cleaning. I was still under the impression from the second phone call, checking in and xrays that I was getting my teeth cleaned that day. She proceeds to tell me that they do not do cleanings on the first visit. That you have to come back for this. I explained to her, that I never wouldve scheduled with them if that was the case. I wouldnt make two trips for something most other offices do in one trip. So not only did I get charged for xrays that I was told would be covered, I still didnt get my teeth cleaned. I will be paying for the childrens amount owed but will not be paying for a visit that was not needed or wanted.

I have been a patient for about 2 years. After my last cleaning, Dr. Bracken noted that a crown on one of my front teeth was worn and my tooth underneath was starting to decay. The crown was almost 20 years old and had certainly seen better days, but it had never given me trouble at all. I was able to bite into things like hamburgers and apples with no problem. She told me that she could fix it and stop the decay and that it would also look much better. That sounded great, so I made the appointment. When I came in for the procedure, which was supposed to be replacing the crown, they decided that a veneer would be better, but did not consult with me to tell me this. I didn’t find out until after the procedure was finished. That upset me. About a week later, I was biting into a breadstick and the veneer popped off. I was able to get in the same day to have it cemented back on. Although, they charged me $80 for it. I wasn’t told I was going to be charged. I found out on my way out. That upset me further. The next evening, I bit into a soft taco and the veneer popped off again. The office couldn’t get me in for 2 weeks because Dr. Bracken had been taken into emergency surgery and another dentist was going to fill in for her. I went for 2 weeks without the veneer. I’m actually glad it wasn’t Dr. Bracken who ended up replacing it the third time because it has held up so far. The dental assistant had told me to be careful and not use that tooth for biting. So I have to bite into things with the side of my mouth now. The whole thing cost almost $1,000 out of pocket. I hate having to take bites with the side of my mouth, but the veneer does look good. I just wish she would have been transparent and clear with me about what she was going to do and what my expectations should be. I paid all that money to have to bite sideways and I can no longer eat apples without cutting them first. I wouldn’t recommend her for anything more than preventative cleaning and checkups. Next time she finds something she can “fix,” I’ll get a second opinion.