Dr. Yon H. Lai, DDS

The outcome of a great simile after thousands of dollars did not materialize, I ended up with a cross under bite because too many teeth were taken out.

i hope that all the patients in chinatown that ever had the displeasure of treating him rally up a CLASS ACTION LAWSUIT against this man for medical malpractice. dr lai literally PULLED at my teeth while i was not moving at all and when i reflexed in pain he told me not to move or else my teeth would fall out n it would be my fault . then he was like i will try again and did something completely different ???????????? can’t believe i got gaslit by a dentist lol. for some reason i have had my braces for 8 years even though they looked fine before then

The treatment was completed from 8.18.2021 to 10.11.2025. I asked for an email of my own file but was asked for $25. The front desk, the young staff and the plump older sister were all very friendly. I started with Invisalign, a transparent brace. The crowded teeth made the gaps between the teeth so big that food got stuck. Dr. Lai asked: Are you sure you want to do it? I said: Yes. After another 2 years, the two front teeth were crooked in turn, and another tooth on the left side of the lower teeth was worn down. After it was finally removed, the upper right front teeth were still a little protruding, and I used something to help level them out. Black triangles appeared on both the lower and upper teeth. Please see the pictures for details.

My name is Janice and I have been here at this place for a few years, the staff are very nice and the overall atmosphere is very friendly and welcoming. I recommend for anyone to come here to get your teeth fixed :)

I've been here years ago to finish my braces, and they did a good job with that, but I must say when I removed my braces here they filed my teeth so much that I have problems now and it's so SUPER sensitive that I can't even smile in these winter months! It HURTS SOOOO MUCH OMGG. I recommended someone here that's why I'm leaving a review after 4-5yrs 😅

If I can chose none star, I will give 0 star. 6500 in cash, "because credit card will charge a very high handling fee", fortunately cash can be paid in installments. Just a few teeth are too close, and it took several years still not fix it well. And it is obvious that they don't pay attention to customer experience and results, and they charge for various reasons in the later treatment. Although there are many customers here, I guess they don't know where to find others doctors other than him. It is recommended that you ask your physician to help recommend a professional and responsible medical specialist, who will tell you the price at the beginning and will not ask you to pay in the middle of the treatment. This place really only cares about collecting money as other reviews say. Unless you have a lot of time and money, don't come again.

I was thinking about this place recently, I had gotten my braces here around middle school. If I had the chance to not come here I would. Only reason was bc I had fedelis care and this place accepted it. Basically watch out bc they scam innocent young kids with parents who aren’t educated on what their insurance covers. They told me after finishing braces, I had to get retainers which I have to pay out of my own pocket which was a LIE because my insurance said everything should’ve been covered. I was young and naive and didn’t understand how the system works. My parents had to cause a ruckus to finally agree on something.I also remember many visits where They also had interns working on my teeth and never Dr Lai which made many brackets fall out of my teeth literally the day after. My parents would yell at me but after it happened so many times they also realized it was this place. And yes I had to pay out of pocket for their mistakes. Looking at my teeth right now, there’s still this issue where my left side of my teeth is raised higher than my right side of my teeth. also. I should’ve fought better and so just to caution anyone that wants to use this service without a choice be careful and know what ur insurance can cover.

Do not ever come to this place. They are the biggest scam. My whole three years going there I have only seen Dr.Lai twice, once on my initial visit and when I removed my braces. The workers there are very unprofessional. Dr.Lai is a NYU professor, and he allows his students to practice or intern at his office. Each visit there would be a new intern working on my teeth. There had been multiple times where they had finished working on my teeth and I went out the door back to the waiting room and the bracket fell off and I had to go back to get it fixed. They did not charge me immediately for these interns' mistakes. At the end when I removed my braces, they told me I had to pay 600+ because of loose brackets. Why am I paying for your interns mistake. If done properly it should no come off before I even leave the office. In the end I still had to pay the cost. After I removed my braces, I saw a small gap that was not even closed. I let the workers know and they gaslit me into saying it was fine and made me leave. Why the heck did I pay almost 5000 for there to be a gap left in my teeth. I would not recommend going to this place unless you want to get poor service, long wait hours, teeth that still have a gap, and have interns practice on your teeth each visit.

I wouldn't recommended this place. It's pretty popular but that doesn't mean it's good. The lead dentist is extremely rude and impatient, he often yank open/close your mouth whenever he works on you and always seems like he's so done with life. When I first started a few years ago, (mind that my teeths aren't really bad to begin with, if 100% are picture perfect teeths and 1% is terrible, I would range mine around 90%), he completely filed down my fangs and left huge gaps between each of my teeth, even though they weren't all that bad (it looks like a solid 60% afterwards). It was after the operation when I noticed it but it's already too late, now my teeths are all round and stubby a few years later (70%). He doesn't even talk to you or address any problems that I have. The staffs were decently nice enough but that doesn't help with the immense pain after each time I went. After going there for a long time, I had to quit and removed the braces myself.