Dupont Pediatric Dentistry

Our experience with this pediatric dental practice was deeply disappointing. My 5-year-old child had a difficult experience during a previous visit involving nitrous oxide and a mouth prop. The nitrous oxide appeared to make him less regulated rather than calmer, and when a mouth prop was inserted, he became frightened and ultimately bit the dentist. This was documented as a behavioral issue. At the next visit, instead of exploring alternative approaches, the dentist immediately returned to the recommendation of treatment under general anesthesia. During the appointment, a different mouth prop was inserted in a way that caused my child pain. When he complained, his concerns were not meaningfully addressed. A flavored topical gel containing menthol was also used without any discussion of preferences or sensitivities, and my child reacted very poorly to it. What concerned me most was the lack of individualized behavioral management. My child was cooperative before these negative experiences occurred. I offered to actively assist with behavioral support during treatment, but my involvement was largely dismissed. Rather than adjusting the approach, the visit was characterized as a failure and used as further justification for general anesthesia. When I later met with the practice owner to discuss these concerns, I expected a thoughtful review of what had happened. Instead, I felt that my concerns were repeatedly minimized. Specific questions about alternative behavioral management strategies, accommodation of my child's discomfort, and consideration of his prior reaction to nitrous oxide were met with variations of "I understand, but..." followed by the same recommendation for general anesthesia. The conversation became even more troubling when I cited professional pediatric dentistry guidelines regarding behavioral management. Rather than discussing the standards themselves, the focus shifted to whether I trusted or respected the provider. I was left with the impression that questioning a recommendation was being treated as a personal offense rather than a legitimate part of informed decision-making. I fully understand that general anesthesia has an important place in pediatric dentistry. However, I believe parents deserve a balanced discussion of both benefits and risks, as well as a genuine exploration of less invasive alternatives when appropriate. In our case, I did not feel that happened. I cannot recommend this practice to families seeking a collaborative, individualized approach to pediatric dental care, especially for children who may need additional behavioral support during treatment.

The dental hygienist, Maddie made my daughter so comfortable right away. Dr. Polly was incredible as well! She was so nervous before the appointment and left wanting to be a dentist!

Wonderful place I'm glad I'm here with my child she loves it here and the staff is so wonderful and helpful!!

Not honest. Basically if you don’t have medicaid dont go there, we self pay for dental care since we don’t have dental insurance. They quoted us $280 for one filling for our child. They charged us $380 after the procedure claiming the dentist had to use a medicine under the filling. So a $100 for a drop of medicine. Greedy.

My daughter came here to see Dr Jenna after a horrible experience at a different dentist. I can't say enough good things. She and the hygienists are patient, kind and she even worked my child in to be seen sooner than later due to the extent of work she needed done. My daughter who has a fear of being in a dental chair received two shots on two different occasions without laughing gas and without even knowing it due to their "tricks". Highly recommend for your kiddos!

My dentist referred us here. I called, left messages and texted (as their voicemail says to) for 10 days without a response. My dentist then called them and sent the referral again on the 10th day. 9 minutes later, they called and when I answered, all I heard was ruffling. No one responded. They did not call back, so I called them back half an hour later in which the girl proceeded to tell me that she couldn’t find the referral and would have to speak with my dentist. This is clearly an extremely disorganized and incompetent office. UPDATE: In response to the owner’s reply, I want to clarify a few factual points. I was a referred patient, not an established one. My dentist contacted your office directly and resent the referral after more than a week of unanswered calls and texts made according to your voicemail instructions. I made multiple phone calls and text messages to your office attempting to schedule this appointment. Additionally, during the phone call referenced in my original review, I clearly stated multiple times that I was returning a call placed to me shortly after my dentist resent the referral — indicating the referral had, in fact, been received. My review reflects my firsthand experience attempting to establish care and is accurate. This update is provided solely to clarify the situation for others considering this practice.

My experience was fantastic! My 3yr old who is normally anxious and or fussy at the Dr’s office was made & felt very comfortable. Both the hygienist as well as the Dr (Jenna) were very personable & made sure my daughter was at ease. 10/10 experience!!!

Terrible experience. My son is two years old and my dentist doesn’t take kids younger than 6 so he referred me here and it was the worst experience. First of all we waited 30 mins past the scheduled time in the waiting room and when we asked how much longer they said we didn’t have as high of priority since we were a referral. They acted as if we were a walk in. The lady that did the Xray and the doctor were nice but the lady scheduling appointments was rude, unfriendly and unwelcoming. When I asked if we could book an appt for a teeth cleaning as I checked out, she basically told us to come back to where we came from and looked at me like I had two heads. I was like I can’t take him back to where I go because they don’t take 2 year olds DUH that’s why they referred me to here. Wouldn’t recommend this place to anyone. So unwelcoming.

We came here for a consult for my 5 year old. Cool facility and Dr Claire and her staff were amazing! She took her time to explain her findings and made sure we knew of all of our options. Thank you for a great visit!