Families First Health & Support Ctr

Excellent care. A couple things that stand out: Richard does my cleanings and always takes the time to coach me on better brushing techniques, dental hygiene etc. My home routines (and my kid's) have gotten much better as a result. Also, Dr. Villett and her team put in a crown for me after I cracked a tooth. There were some issues with the lab that required multiple visits to get it fitted right, and they were super patient and went the extra mile to make sure the end result was perfect. Highly recommend.

This office is trash, I would give zero as a rating if I could. They say they send referrals and then a month later when I call to follow up because of course no referrals got sent the lady is incredibly rude and hangs up and now I have to waste more time by going in because clearly they can’t do their job right.

PA Allison Hansen is the best provider I’ve seen in a long time. She is compassionate and truly lets me take my care into my own hands by allowing me to move at my own pace. She’s understanding and really listens to her patients. I highly recommend her and am so grateful to have found such a wonderful provider.

Just called October 17th. Broke my neck 6 years ago and having pain in left shoulder neck and face with temporary facial paralysis they said they couldn’t get me in until December? Very serious symptoms and no appt until December. I have been a patient with them for over 10 years but now I’m done. Front desk staff was terrible.

No stars if I could. Let me begin by saying lack of communication or absence of communication is my first complaint. I have personally talked to the healthcare team left after hour messages and no one returns my calls. I was looking to have my prescriptions refilled only to find out I wasn't a patient any longer without any notification sent to me. I told them I was out of my blood pressure medicine and if they could please call in a week's worth that would give me time to sort this all out. But they did not work with me. I am now a week off my blood pressure medicine looking for a new provider. I would not trust my care with them at this juncture. My father died of congestive heart failure last year and my mom had a stroke the year before so my heart health is important to me. Communication and compassion is a must in the healthcare field and this is seriously lacking here. At the time of this writing I called again waiting for another reply which I have not received. Shocker! I strongly recommend people look elsewhere for healthcare in my opinion.