Forma Dental

I booked Forma Dental for a routine cleaning that had already been verified through my insurance. I left hours later without my teeth cleaned and with nearly $12,000 in proposed dental work. That alone says enough about how this office operates. The incompetence started before I even reached the chair. Marina had already verified my insurance and personally called me to confirm coverage. When I arrived, she still tried to charge me out of pocket until I reminded her of the verification she had already completed. If your own employee verifies coverage, calls the patient about it, then needs the patient to explain that same verification back to her at check-in, your front desk is not functioning properly. Then came Dr. Marianna Pasciuta. While examining my teeth, she looked at their color and asked if I smoked. I don’t. Jumping from tooth shade to “Do you smoke?” was presumptuous, tone-deaf and embarrassingly lazy communication from a dentist. Dr. Pasciuta recommended a deep cleaning. I agreed and made it clear I intended to proceed. She then told me she was going to get the hygienist to clean my teeth. No hygienist came. Instead, Sisi, the office manager, appeared to explain why the cleaning I booked was now being refused. The problem was that she could not explain it. When I told her dentists in other states had performed routine cleanings before scheduling periodontal treatment, her response was, “Standards are different in other states.” Painfully ignorant. I was not asking an office manager for her amateur commentary on dental standards across America. I was asking why Forma verified my insurance, booked me for a cleaning, had its dentist tell me a hygienist was coming, then replaced the hygienist with an office manager who could not coherently explain why the cleaning had suddenly disappeared. After enough circular nonsense, I had Dr. Pasciuta brought back to explain her own decision. She said the routine cleaning “wouldn’t be beneficial” and would mainly address staining. I told her I understood and still wanted the cleaning I booked. I had already agreed to the deep cleaning. They still refused. Forma managed to turn a routine cleaning into an administrative and communication failure. Producing nearly $12,000 in proposed dental work? No problem at all. Routine cleaning covered by insurance: confusion, contradiction, refusal. Five-figure treatment plan: ready immediately. Then there is Forma’s own menu: Botox, fillers, PDO threads, PRP, IV therapy, Kybella, implants and full-mouth reconstruction. This office has the bandwidth to inject faces, administer IVs and operate half a med spa, but ask them to perform the routine dental cleaning you scheduled and suddenly the entire operation falls apart. Their written follow-up was just as defensive. I requested documentation of the visit. They made a point of emphasizing that I requested the routine cleaning, that they refused it, and that their treatment plan had not been “signed or formally accepted,” while also acknowledging that I expressed my intention to proceed with the deep cleaning. That did not read like neutral documentation. It read like self-protective damage control and an attempt to build a paper trail after the fact. If Forma had put the same effort into communicating clearly during the appointment that it put into carefully wording its defense afterward, the visit might not have been such a disaster. I wasted hours at Forma Dental and left with no cleaning, an insurance issue I had to correct myself, a presumptuous smoking question from Dr. Pasciuta, an office manager giving me ignorant and incoherent answers, a hygienist who was supposedly coming but never appeared, and nearly $12,000 in proposed treatment. The office design is polished. The competence, communication and basic dental care were not.

Forma Dental are great. My son was so nervous of dentists but they talk him through everything here. The tools are quiet and they do an excellent job. Highly recommend!!

This place is amazing. Really nice people, very sensitive. Customer service is excellent. The doctor and hygienist are excellent! Recommended.

Wonderful staff, Marina at the front is so personable and lovely to chat with and the Dr. is thorough and honest. The entire team is warm and kind, and the office is beautiful. Finally found my dentist in Miami! ❤️

Forma Dental is a sanctuary for those who suffer from dental phobia and a history of dental issues. I’ve been a loyal patient for more than five years now, they are truly compassionate, sensitive, and care about your treatment plan, help, and most importantly, you are emotional state. I will no longer go anywhere else for my dental care.Dr Alvez, Sisi, Marina, and the entire staff truly care and do a formidable job. Highly recommend.

Forma Dental always provides the best experiences! No need to be nervous for your appointments when you're going to Forma! They are patient and kind.

Dr. Pasciuta is truly exceptional. The level of skill and precision demonstrated during my treatment was remarkable. Beyond technical expertise, the Dr. Pasciuta showed incredible patience — carefully explaining every step, answering all of my questions, and making sure I felt completely comfortable and understanding throughout the process. The entire team is equally impressive. Everyone is warm, attentive, and genuinely caring. From the front desk to the clinical staff, their thoughtful and considerate service made each visit smooth and stress-free. You can truly feel the teamwork and dedication behind their work. It is rare to find a dental practice that combines advanced professional skills with such heartfelt patient care. I am extremely grateful and would highly recommend this wonderful team to anyone looking for the best dental experience. Even my project hasn’t done yet☺️I can’t wait to share my best experience ever with dentist . I am already so happy with my big smile now. I will show off my biggest smile here when everything is done 🥰

I’m not from Florida, so finding Forma as a reliable dentist was a huge relief! Maria at the front desk was extremely helpful, and made booking very easy. The entire staff doing my x-rays and helping with my appointment were very efficient and really helped me understand what I needed for the best dental care possible. The text communication post and prior to the appointment made scheduling very easy as well. I’ll definitely be returning to Forma, and I would absolutely recommend the office to anyone looking for a reliable, efficient, professional dental care.

I’ve been going to Forma Dental for over 4 years and can’t say enough great things! From the friendly front desk with Marina to the hygienists and Dr. Alves, everyone is amazing. I usually get anxious in the chair, but they’re always quick, efficient, and gentle. The office is clean, inviting, and calming. Highly recommend! 💗🦷

I had a lot of anxiety/PTSD from past dental offices and I was hesitant to make the trip to see another. Please know that Forma Dental was WORTH EVERY MILE. I was genuinely thrilled with my experience there: all staff are extremely courteous and professional, and my exam/cleaning were comprehensive and informative. The facility is beautifully clean and has a modern, welcoming feel. I also enjoyed the use of technology to ensure a proper exam. I’d never seen my teeth in such detail before! If you are in search of a team that works well together and with their patients, and are prone to dental anxiety, I encourage you to make an appointment as soon as possible.

I have a lot of dental anxiety, and from the very first phone call, Forma Dental has been incredibly helpful, kind, and considerate. They truly go out of their way to make every step of the process painless and stress-free. From the moment I walk in to the moment I leave, I feel comfortable, cared for, and never rushed. The entire team is welcoming and professional, and they take the time to explain everything clearly, which really helps put me at ease. I can honestly say that my visits here are not stressful at all, and I feel so much more confident about my smile and my treatment plan. Highly recommend to anyone looking for a dental office that is both compassionate and excellent at what they do

Great experience so far! From Marina at the front desk to Dr. Alves in the back. I still need more work done but Im definitely going back. Outstanding customer service. Would highly recommend.