Gentle Dental

Absolutely horrible experience. I had already submitted all of my information ahead of my appointment, but when I arrived they told me they didn’t have my dental insurance card. I immediately tried emailing it to them, then sat waiting for over 15 minutes while they claimed they never received it. Instead of just writing the information down (which they eventually suggested after the delay), they refused to begin any treatment until the insurance was verified — even after I explicitly said I was willing to pay out of pocket and just wanted the work done. The most frustrating part is that all of this happened after I was already seated in the dental chair. Why wasn’t this handled at check-in? Why waste my time like that? Between long delays, poor communication, and rigid, inefficient processes, I ended up walking out without being treated. This is now my second terrible experience with Gentle Dental — once in Seattle and now in Boston. It feels like a rented, corporate operation with zero regard for patients’ time and very poor front-desk coordination- can’t emphasize that part enough. I would not recommend this office to anyone.

Fearing a cracked tooth or loose filling, I stopped in with an unexpected pain in my lower jaw. Was treated with patience and respect, even though I was a patient of another Gentle Dental location. I was seen within a few minutes, xrays taken and a thorough exam provided. Communication was excellent every step of the way. This is my new Gentle Dental location thanks to the caring and professional way my "emergency" was handled.

I’ve got to say, this dental office is much better than my previous one. They did an amazing job on my root canal and crown. The doctors and assistants were all super helpful and friendly. I highly recommend them! The office is well organized and always on schedule, easy to make appointments and follow up appointments. This dental office is significantly better than my previous one. They performed an exceptional job on my root canal and crown. The doctors and assistants were incredibly helpful and friendly. I highly recommend them! The office is well-organized and always punctual. It’s easy to schedule appointments and follow up on them.

Dr Mancini is not only a highly qualified dentist who explains the work that’s required thoroughly and patiently, he’s very kind and considerate. His dental assistant has all the same qualities. You feel like you’re in very good hands.

Very scammy place! Saw all the bad reviews, went anyway because I needed a dentist just for a cleaning. They’ll tell you that you need crowns, fillings, redo fillings, root canals, night guards etc. Stuff all of the other reviews say. Can confirm those. I cancelled immediately future appointments after this appointment happened. Then I went to my normal dentist out of state and my teeth were perfectly fine! Also this place they’ll take forever doing X-rays as other people said. They’re going to try and scare you into spending lots of money on unnecessary procedures. The inside is a weird corporate office vibe cubicles, didn’t feel like a real dentist office. The one staff person was like running around between helping me, it was very odd. The dentist was messing with my teeth, made a noise, said my tooth cracked, my teeth were cracked down the middle, none which my actual dentist confirmed. They will try and scare you. Believe all of the bad reviews, they are telling the truth! Attached my “estimate” they gave me for a couple thousand dollars even with good insurance. Don’t go here