Gentle Dental Boston

I am not a fan of dental work and I have to say Dr Jacob and his assistant were amazing. Made me feel so comfortable and kept checking in with me the entire procedure. I am extremely grateful for their expertise and kindness.

Went in with extreme pain! Even though I was late to appointment was immediately seen and doctor took x-ray and diagnosed problem. Was prescribed medication for pain which has already made a huge difference, I feel so much better. I'm waiting on follow up appointment to clean out infected tooth.

front desk was wonderful. I got emergency appt same day and place was huge clean and people including dentist and front desk were great. Made plan and starting next month on it.

Orthodontist consult was amazing.

I would highly recommend this practice for their exceptional staff and dentists. The only reason I can’t give a full 5 stars is because of the billing issues that I experienced. It took an extended amount of time to resolve. Though I understand that their billings are done through a third party, it still created a gap in a positive experience.

Great care, excellent Dental Hygienist!

Gentle Dental is always a good experience for me. All Dentist at GD South Boston location are wonderful but Dr Jacob is my dentist, he’s got me smiling again, did a fabulous job, i love my new veneers. Ty Dr J.

Updating my reviews to reaffirm that the dentists, specialists, techs and admin staff are superb. Dr. Jacob possesses extraordinary skill and patience. Quoa (sp?) is a superb hygienist. And the desk staff are gracious, friendly, and immensely helpful! Can’t say enough good things about this practice and its exceptional leadership and staff! (June, 2026) ⭐️ I’m updating my original review after 4 years of superb dental care at this practice. Some key staff have changed since my first review, but the superb dental care and the kindness, compassion, and general excellence of the staff remain. I am deeply grateful to Dr. Jacob, Dr. Yong, Olga, Tina, Lorrany and every one of your colleagues ⭐️ Original Review: I was skeptical about Gentle Dental because they’re so big . A knowledgeable friend recommended them, and I’m so glad I took her advice! The practice is very well staffed; admin staff are capable and friendly. The skill of the dentists is beyond compare! I was fortunate to see Dr. Tsering on my first visit for tooth pain. She diagnosed the source of the problem and fully explained my treatment options. Her kindness & competence were hugely reassuring. After having my tenth root canal - the first with this practice - I understand why Dr. Smolyar was recognized as Boston’s top endodontist. I’m thankful to the friend who recommended them and to every one of the Gentle Dental staff who’ve helped me.

I was a patient here for over ten years, and when I began treatment, the practice was characterized by thoughtful staff members, including the front desk, hygienists, technicians, and physicians. However, over the last 4 years, there has been a noticeable decline in the quality of service. It started with disappointment in the communication and grew into concerns about consistent care, but I tolerated it longer than I should have. I went back because of their hygienist (their MVP), Ellen, who understood how to treat patients properly. Recommendations to their in-house specialists, who operated from different offices, often resulted in last-minute appointment cancellations and rescheduling with minimal notice, and in one case, the most insincere periodontist who continued to put his foot in his mouth until I opted to stand up and say "I don't think this is a good fit" as my anxiety rose. At one point, I got a hardcore sales pitch for Invisalign that felt like a car sale... as did my partner, who shared his experience after a visit. The final incident that prompted my departure involved a crown being removed and a temporary crown that chipped that same evening. I scheduled a follow-up appointment over concern, took time off work, and visited the office. The demeanor of the attending personnel was unacceptable, and she appeared frustrated by my concerns and dismissive. This was yet another appointment they attempted to reschedule at the last minute, and I had had enough. I requested that the office manager and the dentist contact me. I had already paid $800 for services that were not provided. Despite multiple follow-ups over several days—no call, no response—I finally spoke with the office manager, who said the doctor was supposed to call me and then deflected responsibility. I requested my dental records and have decided never to return. The practice appears disorganized, with frequent front-office staff turnover. When I first started, the staff were consistent, but their departures coincided with a decline in service quality. There are numerous other dental offices that will treat patients with the care and respect they deserve. **Update-- and with all due respect, the response to my review is nothing but lip service, showing no commitment to change or concern for my experience. **

I am giving them a 2 because the front desk staff were nice and professional. However, I had a 3pm apt and everyone else with a 3pm was serviced almost immediately (within 5 mins of arriving). I waited 15 mins and had to inquire about my apt. They said the dentist was running late. A woman came in saying she was early for her 3:30pm apt and she was called in for her apt within less than five mins of arriving (like the people before me). I was still waiting. It's just really disrespectful and unprofessional to lack consideration for your patient's time.

5 stars isn’t enough for the experience I had at Gentle Dental South Boston! As someone with severe dental anxiety and past traumatic dental experiences, I was terrified going into my oral surgery procedure — but Dr. Yang and his team completely changed that for me. From the moment I walked in, the front desk staff was kind, patient, and reassuring. Dr. Yang’s bedside manner was incredible and the procedure was far smoother and more comfortable than I ever expected. The surgical assistant/team was also amazing throughout the entire visit. You can truly tell this office cares about people, not just patients. A special thank you to Olivia for referring me and helping coordinate everything from start to finish. The level of care, compassion, and professionalism here is unmatched. I’m actually looking forward to continuing my implant process with this team, which is something I never thought I’d say after past dental experiences. If you have dental anxiety, this is absolutely the place to go.