Hanger Clinic: Prosthetics & Orthotics

Prompt service after my filler was lost.. not their fault.. nice friendly staff.. and very attentive to my needs as an amputee

My daughter has AFO for both her feet. One cracked and needed repair. I was told they weren't able to fix and it needed to be replaced. I wanted to keep the cracked one so my daughter had something to wear until the new one came in but was told they needed to send it in with the mold. My daughter does not walk well without her braces so made it very clear i really needed it back asap. I called today for an update since its been a week and found out the dr put in a need by date of 3 weeks out. That is not acceptable to make someone wait that long for a divice they use daily to help them walk especially without being able to use the old one untill the new one comes in.

Didn't tell us everything we needed for initial appointment, so we didn't have everything and had to go back a second time for that. Appointment for next step made. We get there and the place was closed. They then lie about calling and leaving messages about changing the appointment. Cell phones keep records of calls and messages. Not one call or message in my phone. They changed the appointment to almost 3 weeks later. Ridiculous.

Months ago He make appointment , for July 29 and I email him to confirm appointment , answer was yes .. I come and lady front desk told me I do not have appointment today or in future.. you guys supposed to call to cancel or reschedule appointment ..

Maybe I got a good one. Athar Khoso. There wast no language barrier. I had him fit me for a brace. Every so often they call to check up on. If there’s an issue come in and they fix it. For example, my leather part was starting to peel. Not a big deal. It’s just a tiny pull. Told the guy it’s not really a dealbreaker and they said “well, come in a take a look so it’s not a dealbreaker.” The only thing is they it takes a little bit of a wait. It took about 15 minutes to fix something. A little long but they make sure it’s done correct. The wait time is also fantastic. There’s barely anyone there (which makes me think how they even stay in business…). So it’s not like they have to rush rush rush to get people out the door.

I WAS a happy client at Hanger. I received great care with Sahar and Daniel... this was in Buffalo, N.Y., a couple years ago. I don't know what happened, but they both left, in a hurry, very unexpectedly, and unfortunately, the notes left behind were a mess. But my care with both of them was phenomenal. I was in the process of a new prosthetic when they left. And almost done. We were to have a final fitting. This one was better than what I had been wearing; we were progressing. But due to the mess of notes, new Hanger employee started from scratch. I understood. Was disappointed, but understood. Happy with new prosthetic and prosthetist. Then he left. And I'm not sure just what came in after that. No attention at all. Trouble understanding, due to a slight language barrier. Increasing frustration. Then I had a technical issue with the pin not releasing, and I COULD NOT GET A HOLD OF ANYONE. No help local, no 800 number even. Not even a return call from corporate as I left messages wherever I found any number. I was livid. I will not go back.

The service here at Hanger Clinic was truly outstanding. Scheduling an appointment was easy, I was treated with kindness and respect and the overall process of getting my brace was actually enjoyable. Dr. Khoso as well as the beautiful lady at the front desk were an absolute pleasure to cross paths with. I would definetely come back here for any orthopedic needs and I would absolutely recommend my friends and family to come here too!