Inspire Dental Group of Buffalo Affiliated with The Smilist Dental

I just went to my first appointment at Inspire Dental Buffalo and was pleasantly surprised by the great service I received. I had been to other Inspire Dental offices for years but hadn't been to this location. It was easy to get to, very nice inside and the quality of cleaning I got from my hygienist Laurel was outstanding. She was thorough, gentle and very informative about explaining the reasoning behind the importance of technique, etc. I will definitely be returning!

Dr. Ajay Malhorta is new to Inspire Dental and he is my favourite dentist. I’ve had good experience with 2 other dentists at Inspire as well but Dr Ajay is exceptional. The practice is so lucky to have him, you can really tell he excels in what he does. He has done 2 root canals for me and I feel confident in his knowledge and work. He has great bedside manner as well and you can tell he really cares about what he does.

I had my first visit at Inspire Dental of Buffalo yesterday (my first dental appointment since 2018) and it was a really pleasant experience. The receptionist at the front desk was friendly and welcoming. The hygienist didn’t introduce herself at first, but she was clearly very skilled and knowledgeable, and she later apologized and introduced herself, which I appreciated. She did what was best for me and my teeth, and I could tell she genuinely cared. The dentist was also very friendly and gave a thorough exam. Overall, I had a great experience and will definitely be returning.

TLDR - Dentists and Hygienists are great, the receptionist is not (don't go in early even if they text you requesting you to come in because you'll end up wasting that time in the waiting room)! I have been going to this place for the last 4 years and honestly, this is the first time I have had any issue with them. The blame goes to the receptionist because the dentists and the hygienists are actually very nice and considerate. The receptionist on the other hand, has no regard for people's time, is rude and does not own a mistake when she makes one. I had my appointment at 3 pm today. I get a message around 1:50 pm that my hygienist is free early and asking if I could come in sooner. I check my work schedule, talk to my boss and decide to go early to accommodate THEIR request. I text back saying I can be there by 2:40 pm and they reply saying OK. I get there and am asked to be seated. It is now 3 pm and I am upset that I had to get permission to leave early just to sit in the waiting area. I ask the receptionist what the point of asking me to come early was and she goes in to inquire. Apparently, even though they knew I was coming early, they gave another patient to my hygienist right before I arrived. I am not attended to until 3:10 pm so essentially I came in early for no reason. The hygienist was polite and apologized even though it is not her fault to be assigned a patient while waiting for me. On the other hand, the receptionist is extremely rude to me, does not apologize once and when I point out that they shouldn't have texted me when they weren't ready for me, all she says is "that was not our intention". Well, clearly it was because you CHOSE to assign another patient to my hygienist while knowing that I am on my way coming in early at your request. I am away from my work desk a lot more than I needed to be because of her and she takes no accountability. If the management sees this, I hope they talk to the lady at the reception so she doesn't treat anyone this way in the future.

I am pretty critical of health care providers, but I can say that Inspire Dental is by far the best medical clinic I go to. The staff are top notch, the communication is excellent (unlike literally every other medical practice, they actually tell you how much things cost before they happen!), and they are very convenient. Without a doubt the best medical establishment of any kind that I’ve ever received care from. Highly recommend!