Jones Family Dentistry

I was very happy with my experience. Everyone was so nice, friendly and helpful.. I am so glad I heard about Dr. Snell and all of her office workers I want to say thank you. Very happy with the visit.

Dr. Snell is one the best dentists I've ever experienced. It was very important to me to find a respectable black dentist to patronize. I lucked out and found a Queen who understands people from all walks of life especially special needs children and their parents. I not only stand with Dr. Snell (except on HBCUs), but I support her in ANY endeavor she has.

I'm so glad that I found Dr. Snell. The entire experience was great. She responded immediately to my request. Her entire staff were friendly and professional. Her touch is gentle and very welcoming. She is very engaging and operating in her gift

Cannot overstate how great my experience here was. I came in for a regular cleaning — had been looking for a Black dentist for a while, but unfortunately there were none in the area where I used to live. After my cleaning, I talked to her about some pain that I’d been experiencing. She took five minutes to file down two of my fillings and I’ve been eating pain free for the first time in two years. CANNOT thank her enough. And I cannot recommend this establishment enough.

Today was my first visit ever. I absolutely LOVE this office and the staff. I usually have anxiety when going to the dentist, but from the moment I walked through the door I was relaxed and felt like family! I didn't have to wait long after arriving. I was handled with care and treated like a family member or best friend. My concerns were addressed and a plan was formulated for treatment. Dr. Wiggins was the absolute BEST! We laughed and talked and she gave me some great advice. The young lady that took my images was the absolute sweetest and very caring. The young lady at the check-in/check-out window was awesome. I will be telling everyone I know about this establishment! I'm locked in for life! Thank you so much to the staff for everything. Ridgewood Smiles is where it's at!

UPDATE: After my first visit, I was pleasantly surprised that Dr. Snell personally called me herself later that evening to apologize for the type of service I'd received and rescheduled my appointment. She said that she'd use that experience as a training opportunity for her staff. When I arrived for the rescheduled appointment, the experience was quite different...in a positive. The wait time was only 15 minutes and she even gave me a Domino's Pizza gift card. I really appreciated that she and her staff remembered my experience the first time and made the effort to correct it. I will certainly return to her and refer my family and friends. ORIGINAL: Based on the other reviews, it appears that most people have had a pleasant experience here. Today is my first visit. The sitting area is very welcoming and smells great. I've had the chance to view every square foot of it because I've been waiting here for more than an hour, with no explanation. I've watched as other people, with appointments scheduled after mine, be called to the back after a 10-15 minute wait. Communication is key and I'm EXTREMELY frustrated right now. I hope no other new patient has this experience.

I really enjoyed my experience. Everyone was so nice and welcoming. The office was very professional and well put together. Dr. Snell even had a complete outline of upcoming services and treatments that I needed right after the first visit. It didn't make me feel like just a patient or dollar amount . So happy I was referred to a great practice.