Kids Smile Dental and Orthodontics

Exelente servicio por parte del personal solo que le van al america

Best service at this office , Dr. Bilva did amazing. The assistants Brianna and Dulce made me feel comfortable and were so sweet I would definitely recommend coming here

Front desk is very rude and immature. Especially when you have kids who are terrified why would speak in Spanish rudely about them and giggle in front of them making them more uncomfortable.

They qre really nice with the kids and the ladies on the front marisa is really nice .....love kids smile dental

Great experience for my nephew! Selene the office manager was amazing from the moment he walked in he was greeted and welcomed with a smile. Selene made sure he was comfortable during his visit and sent him home with a goodie bag and toy.! He is excited to go back and asked to go when she is there. Thank you Selene

Very disappointing experience — especially when treating a child who is afraid of the dentist I am extremely disappointed with the way my grandson was treated at this dental office. He is a child who is genuinely afraid of the dentist and, like many children with dental anxiety, he can become nervous, wiggle, and have difficulty cooperating during cleanings, exams, and treatment. I understand that working with an anxious child can be challenging, but I expected patience, compassion, and an effort to make him feel safe and comfortable. Unfortunately, that was not our experience. On multiple occasions—more than three different appointments—my grandson had difficulty opening his mouth for treatment. Instead of taking the time to comfort him, explain what was going to happen, build trust, or try another approach, the doctor became frustrated, removed their gloves, said, “I’m not doing this,” and walked out of the room. This was extremely upsetting to witness. A child who is already afraid of the dentist needs reassurance and patience, not to feel as though the dentist is frustrated or unwilling to work with them. What is even more concerning is that treatment was repeatedly not completed, yet we were never given a recommendation to see a pediatric dental specialist or another provider who may have been better equipped to work with a fearful or uncooperative child. Instead, the situation was essentially left unresolved. In my opinion, professionalism and good patient care involve recognizing when a child needs additional support and taking appropriate steps to help that child receive necessary dental treatment—even if that means referring the family to a specialist who has the training and resources to manage significant dental anxiety. I am not expecting a dentist to force a frightened child to cooperate. I am expecting compassion, communication, professionalism, and appropriate guidance when treatment cannot be completed. Unfortunately, we did not feel that my grandson received those things. I hope this office considers how these interactions affect young patients. A negative experience can make an already fearful child even more afraid of dental care. Children deserve to feel safe, respected, and cared for when they are in the dental chair. We did fortunately find a new dental office that provided the care my grandson needed to get his treatment done.

I really like the service here and the workers are very sweet and nice , dulce is very nice and attentive every time I come and so is lety she very nice as well every time I come they are good at there job ! . I always look forward to my appointments every month .

It was my son's first dentist visit and Yarissa was absolutely wonderful! She was so patient, kind, and gentle with him. She made him feel safe and comfortable the whole time and explained everything in a way he could understand. We are so grateful for her amazing care. Thank you, Yarissa!

Its rare for me to write a review but enough is enough. I been taking my kids here for four years everything was great at first. These last year has been horrible. Not sure if doctors changed or they don't appreciate there job anymore. Twice already I get told to go back for a filling. Get the appointment arrive have my kids in the back for an hour! For them to come out and say no cavities. Then why schedule appointments a waste of time. Just to bill the insurance, I'm done with this place. Both my kids have said they sit in the chairs just listening to the employees talk about personal things and until they are done talking they get to work. The only employee who has great service is a girl in the front with curly hair. The rest of the staff are rude!

Good

After reading the review by Patricia Gomez, I feel it’s important for people to know that a six-year-old child had to have CPR administered on May 1. This was reported in a public Ceres Police Dispatch recording, which stated: ‘Child receives CPR after anesthesia at Kid Smiles Dental on E Hatch Rd,’ with emergency responders dispatched for CPR in progress on a 6-year-old following anesthesia. This incident was also discussed publicly in the Ceres Community Awareness Facebook group. Full details aren’t public yet, but parents should ask thorough questions about sedation protocols and emergency preparedness. My own past experience with serious sedation complications makes me especially attentive to these reports.