Long Beach Orthodontics

Great customer service, beautiful office in a great location. I needed to replace my old Invisalign retainer. I called and got an appointment pretty quickly. Although I knew I had no ortho benefits, they checked my insurance before my appointment to verify. When I got there, they had a price breakout ready for me. I asked for an FSA ready bill and got one without having to explain what that bill had to contain. After I paid, I was scanned quickly and within 2 weeks, I was called to pick up my retainer. It was the smoothest process I’ve ever had with an orthodontist office. My daughter is now being treated by Dr. Hughes. I cannot recommend this office and Dr. Hughes enough.

Great orthodontist and staff. Office is always clean and welcoming and I had a great experience.

Great service

I’m still honestly grossed out by the greed and attempted misrepresentation at this office. I’m very familiar with my insurance benefits and review them regularly. Before coming here, I had consultations at two other orthodontic offices who were transparent and confirmed my full $6,000 lifetime orthodontic benefit with Anthem PPO. During my consultation, Tina told me my insurance only covered $4,500, meaning I would need to pay $1,500 out of pocket. I immediately corrected her and explained that I had already confirmed with my insurance that $6,000 is covered at any in-network orthodontic office. She became defensive and asked how I could know that without preauthorization. After I explained again and showed her my benefits, she suddenly changed her tone, clicked around on the computer for a moment, and said she had read it wrong and that my insurance does cover $6,000, but then tried to adjust the pricing again by bringing up a deductible that did not apply. At that point, I stopped engaging. I went to a different orthodontist who used my full $6,000 benefit with no additional charges, and I am now in treatment with zero issues. Just a heads up to others to shop around and know your benefits. Transparency matters, and unfortunately this office did not demonstrate it.

I have had a wonderful experience with Long Beach Ortho so far! They have taken great care with straightening my teeth and ensure I am comfortable. Highly recommend

Best ortho ever!! I always feel so welcome and safe here :) Helen is the best assistant everrr!!

My family has been coming here for years! Dr. Lee, Dr. Hughes, Tina & the entire crew truly do give hospitality from the heart and have made my adult braces experience so smooth & easy. I can’t wait to see the results. Would recommend them to anyone in the Long Beach area :)

I had a great experience with the doctors and staff at Long Beach Orthodontics! Everyone was so professional and attentive to my needs and my final result was better than I expected! Thank you, Nedra