Lowry Main Street Dental

I’ve been going here six years now. And every time the dentists and hygienists have always been professional and compassionate. When I ask questions, they’re answered seriously without dismissing me or my concerns. No one likes cleanings per say, but they’ve always worked really well around my anxiety and put me at ease. Even when I’ve gotten fillings or crowns they have been really good about making it as stress free and pain free as they possibly can.

I was a patient at this office for many years and always had a great experience with the previous dentist. Since the change in ownership, my experience has been very different. During one visit when I was sick, the dentist told me to go home and reschedule. A few minutes later, the office called to say I had “canceled too many times,” even though I followed the dentist’s instructions. This type of miscommunication became a recurring issue. I also felt that the bedside manner and clarity of treatment explanations were not at the level I had come to expect. At one point I was referred elsewhere, but the referral paperwork was never sent, which delayed my care. Because of these ongoing problems, I eventually decided to switch practices. I also know other long-term patients who have left for similar reasons. Sharing this so others can make an informed decision. Would not recommend this practice.

Clean and well lit, my first experience is a positive one. Time will tell but everything is off to a good start. I really like my new hygienist Jennifer ! Her Communication and gentleness kept me relaxed throughout my cleaning. I Recommend !

The dental hygienists and the Dentist are so kind here. I feel like they listen well and answer questions thoroughly. I've had nothing but positive experiences. Highly recommend.

What an absolute scheduling nightmare. I received multiple messages saying my appointment had to be moved because a hygienist left the company — inconvenient, but understandable. The new time was confirmed twice by email and again through their automated text system. Then, out of nowhere, I received another automated text saying I’d been removed from the schedule entirely. No explanation. No follow-up. I immediately called after I was able to get out of work, left a voicemail to clear things up, and of course — no one ever called me back. I showed up at my confirmed time anyway, only to be told by the front desk that my appointment “was no longer available.” I explained (again) that I had confirmed multiple times — by text, emailed twice AND left a voicemail — but it didn’t seem to matter. Then came the kicker: the receptionist claimed they had “tried to reach me about a 2 PM appointment". That was a flat-out lie. I received no call, no text, no email — nothing about 2 PM opening. When I asked if the 2 PM slot was still open, it magically was, meaning I had to drive back home and return a second time that same day just to be seen. This kind of chaos and lack of accountability is completely unacceptable. I shouldn’t have to chase down my own appointment after confirming it three different ways. If this office can’t manage basic communication, I have serious doubts about how they handle anything else. I will be taking my business elsewhere as I do not have time for these scheduling games.