Main Street Children's Dentistry and Orthodontics of Miami Beach

I had an extremely disappointing experience at Mount Sinai Dentistry with my 5-year-old daughter on June 17, 2025. The dental assistant, Alexander, completely ignored my child no greeting, no eye contact, no reassurance during her cleaning. The energy was cold, dismissive, and unprofessional. At first, I gave the benefit of the doubt maybe it was a rough day or a language issue. But shortly after, I witnessed the same assistant warmly interact with another child, a white Spanish boy. Her whole demeanor changed smiling, encouraging, even offering him a high five and she spoke fluent English, making it clear communication was never the issue. Even my daughter’s father, who was on the phone during the appointment, commented on how unusually quiet and disconnected the assistant seemed during the entire interaction. The contrast in treatment was undeniable and appeared racially motivated. My daughter deserved the same kindness and acknowledgment as every other child in that office. I submitted a formal complaint, and no one from the clinic ever followed up. PARENTS OF COLOR: Be aware. This experience was deeply upsetting, and I will not be bringing my child back. RESPONSE 02/28/2026 This review was not left in error and was intended for the correct location. My child was seen at your office, and the experience described above occurred during that visit. I also submitted a formal complaint afterward and did not receive any follow-up. Rather than assuming a mistake and requesting removal, I would have appreciated acknowledgment of the concerns raised. My intention was not to harm your reputation, but to share our experience as it occurred. I stand by what I wrote.

I had always been happy with this place, my two kids had been attended since they were little but in the last visit with muy daughter, they recommended to me a treatment to stop the growth of a cavity it was a dark product they were supposed to put it on my daughter tooth and the lady that seem to be new put a lot on the side of her mouth, she has the side of her mouth a stain, it looks like a tattoo. I’m so disappointed, she had to go to school like that, she was walking in covering her mouth. They shouldn’t use new people experiment on our kids.

⭐️⭐️⭐️⭐️⭐️ I cannot say enough wonderful things about this practice! From the moment you walk in, the staff makes you feel welcome and truly cared for. Every team member is warm, patient, and professional, and they always go above and beyond to make sure families feel comfortable and informed. The doctors here are absolutely exceptional — knowledgeable, thorough, and most importantly, they treat kids with kindness and compassion. My children not only feel at ease during their visits, but they actually look forward to coming back, which says so much about the environment this office has created. A special mention goes to Laura, the practice manager. She is incredible — attentive, approachable, and so organized. You can tell she genuinely cares about every family that walks through the doors. She makes scheduling, insurance questions, and overall communication seamless and stress-free. This is more than just a dental and orthodontic office; it’s a place where you feel like part of the family. I’m so grateful to have found a team that provides such excellent care for my kids. Highly recommend to any parent looking for the best experience possible!

The front desk staff is always so friendly and helpful! They truly go above and beyond to provide great customer service and do their best to fit you in when needed. The medical team is amazing — thorough, caring, and they take the time to explain everything clearly. My son absolutely LOVES coming here, which says a lot because we all know the dentist can be a scary place for kids.

Taking my kids to this office for 5 years already, honestly I can’t complain. Yes sometimes it’s hard to get them on the phone or a call back, but at the end they do a good job and every time I ask/need to adjust or change schedule they’re comprehensive and help me out with the situation. Orthodontist is great and make us feel welcome every time we go there. So yes I do recommend this place. (Also an amazing view 🤗)