Midtown Dental Associates

This practice feels far from ethical. Throughout the initial appointment I was presented several opportunities to increase the amount I was spending - from purchasing electric toothbrushes from the office, a treatment not covered by insurance which was not told to me prior to completing the treatment, and an Invisalign consultation that despite asking for price I was held at the office to hear the 15 minute pitch and then presented pricing that I had expressed prior was not in my budget. When I explained this they replied with “well actually it’s a good deal.” When I left the appointment I covered my balance in full and then the next time I came in they charged me again for the treatment, despite records with my bank that I paid. There seems to be some administrative issues and the patient experience left me feeling taken advantage of. Despite leaving several messages and requests for call back I have yet to be reached out to. Hopefully other patients don’t have this experience.

One of the best dentist experiences I've had!!

Great experience. Will recommend!

Overall great experience, very professional, reassuring, and fast. Office is a little confusing to get to, would maybe be nice to receive a text with instructions before appointment but otherwise, very good experience.

Great location. I have confidence in everyone here. Everyone is professional and kind.

Fantastic experience end to end. The hygienists were lovely. Office is nice and easy to find. The rooms have a great view of the city. Dr. Shah is super thorough and welcoming. Highly recommend!!!

As Always I had a great experience during my visit at Midtown Dental. Everyone is friendly and they always give Great customer service. Dr Shaw is new to the office and she was very professional and I love her attention to detail! The staff is very helpful when discussing my dental needs or future options for optimal dental health. I highly recommend this office.

I walked in with so much anxiety but a horrible tooth pain the front office staff was able to get me in very quickly and the entire team from my X-rays to the 3d scans made sure I was super comfortable and was very careful around the area that was in pain & the doctor was so sweet I’ve never felt more cared for in a dentist office I found the office that will take care of all my dental needs going forward!

Fantastic experience end to end. Highly recommend Dr. Shah and her team!

Great care. New provider very welcoming and explained everything well

I’d visited this clinic previously, so I wasn’t a new patient and scheduled a routine teeth cleaning online. Leading up to my appointment, I received multiple emails and texts confirming my appointment including a morning email 2 hours prior to the appointment as shown in photos. I arrived on time, was not greeted by anybody and sat in the waiting room for 45 min past my appointment before finally becoming impatient enough to ask when I would be called. At that point the person at the counter couldn’t find my name on schedule. She then asked if I confirmed the appointment. I found it a confusing question as you can see the emails and texts never asked for me to respond and is clearly a reminder. She then communicated because I didn’t respond to said messages, they removed me from the schedule, yet they didn’t bother to text or email me that info. She then spent 5 min trying to gaslight me into believing the 2 hours of my day wasted between commute and wait time was my fault. This place is easily some of the worst service and communication I have experienced, even in a healthcare setting. I won’t be returning and would recommend nobody else does either.

I’ve had some pretty traumatic experiences with my teeth over the past few months and Dr. V and her assistant were so kind and patient with me, taking extra measures to ease my anxiety and to make sure I was comfortable throughout my visit. Midtown Dental has exceeded my expectations and I’m happy to have chosen them for resuming my dental health. Thank you Dr. V!