MiraBella Smiles - Cypress, TX

My wife came to this dental office for a routine cleaning covered by her insurance. After the exam, she was told they would only perform a deep cleaning for about $500. When she asked for the regular cleaning she had scheduled, they said there was no time left because of the exam, even though no one had warned her this could happen. They refused to provide the covered cleaning unless she agreed to the paid procedure. They also promised to send her a treatment plan with pricing, but she never received it, even after three months. Instead, they kept calling her to schedule another appointment. Overall, we felt she was pressured into unnecessary treatment and denied the preventive care covered by her insurance. I would not recommend this office.

Вот естественный и убедительный вариант на английском: Сan use as a Google review or similar. I came to this dental office for a routine dental cleaning, which is fully covered by my insurance. After the examination, I was told that they would only perform a deep cleaning, which would cost me around $500. I explained that I only wanted the regular cleaning I had originally scheduled. They then told me there was no time left for the cleaning because the examination had taken too long. I was never informed in advance that the exam could leave no time for my scheduled cleaning. On top of that, they refused to perform the regular cleaning and insisted that the only option was the paid deep cleaning. A dental office should not pressure patients into unnecessary paid procedures or refuse to provide a covered preventive cleaning that is included in their insurance plan. In addition, they were supposed to send me a treatment plan with the recommended procedures and pricing, but they never did, even after five months. Instead, they repeatedly called me asking to schedule another appointment, despite never providing the treatment plan they had promised. Overall, this was a very disappointing experience. I would not recommend this office because of their poor communication and the pressure to pay for procedures instead of providing the covered preventive care I came for

It saddens me to leave a negative review, but prospective patients deserve to hear about real experiences when making important healthcare decisions. Dental implants should represent hope, renewed confidence, and improved quality of life. Unfortunately, my experience with Mirabella Smiles left me with overwhelming regret. I had to edit down this review but I hope it helps someone avoid crushing regret. The clinic itself is clean, the staff are kind, and Dr. Faltine is young, and soft-spoken with an inspiring personal story. I never envisioned such a poor outcome. After serving 8 years in the Marines, I received VA dental coverage, but implants were not covered. Dentures were offered, but I have always had a strong aversion to them. My failing teeth were a source of embarrassment that affected my confidence, social life, and willingness to smile. Mirabella finance department ultimately secured financing, and I committed to a treatment plan that cost approximately $55,000. I even paid extra for zirconia teeth because I believed I was investing in a permanent solution. Soon after my teeth were extracted and implants placed, problems began. Components loosened, metal pieces fell out, arches broke, and implants shifted out of alignment. Pain, plenty of it. Multiple return visits were required. After waking from a procedure I was informed that I would need to wear a denture a while. My feelings about dentures had been made clear from the beginning. it caused significant discomfort, gagging, and pressure on the implant sites. I could feel movement in the implants and worried about damaging them. After making final cash in office payment I brought to the appointment, I was told that I lacked sufficient bone tissue and referred (essentially pushed off) to a specialist who would require additional treatment at significant expense. Today, I am left with failed implants, an incomplete lower restoration, temporary teeth of poor quality, and years of loan payments ahead of me. The zirconia teeth I paid extra for never became a reality.I have no clue what happened to them but I dont have them. What disappointed me most was the lack of accountability. The doctor blamed many thngs including my blood pressure (I almost laughed at this excuse) and alleged bruxism, despite having no history of teeth grinding and grinding implants sounds like torture. He never blamed himself. At no point did I feel that the slightest responsibility was acknowledged or that meaningful solutions were offered. Just told that I would be wearing dentures (unless I paid someone else and started over.) I would have literally been better off flushing 50k down the toilet. At least then I could eat normal food or not worry the humiliation ofabout launching out in public. I invested tens of thousands of dollars to avoid exactly the situation I now face: dentures, ongoing dental problems, and diminished confidence. I would like to imagine I am the only unhappy customer, and others will be free from similar regret, but I strongly encourage you to thoroughly research all available providers before making a decision. There are many other options available. My experience with Mirabella Smiles was financially devastating, emotionally draining, and far from the outcome I sacrificed for or expected.

If i could give more than just 5 stars i would do it. From the beginning to the end of the appointment the all experience was amazing, the hospitality as soon you open the door and enter is so good. Definitely will do all my cleanings and improvements with them 🤣. Highly recommended

Dr. Faltine is beyond fabulous! His staff is golden and the presence of being in this office is welcoming and relaxing. Completely professional in all aspects. Thank you all.

My daughter and I have been patients of Dr.Faltine’s for a couple of years now. Him and his team are always so kind, compassionate, respectful. We receive the best service on every visit. I appreciate how they take the time to educate us on every visit of what’s happening with our dental needs and provide us with recommendations and resources for further care. I highly recommend them.

Carla is honestly one of those people who makes everything feel easy the moment you walk in. She’s organized, welcoming, and keeps things running without you even noticing how much she’s handling. You can tell she really cares about patients and wants everyone to feel comfortable. She balances professionalism with warmth in a way that’s rare. Any office would be lucky to have her. She truly makes a difference.

10/10 HIGHLY RECOMMEND! I have been to so many different dentists I’ve for sure lost count. I am big on routine cleanings and check ups so I usually just go to the most convenient place for me based off where I’m living… which led me to MiraBella Smiles… but this time has been tremendously different. This has been the most professional, gracious, God loving, empathetic bunch of people I’ve ever been around in a dentist office and to top it all off Dr. Faltine is AMAZINGLY GOOD at what he does and so is his staff.. EVERY SINGLE ONE of them… it’s not often that you are presented with such great customer service AND a Doctor who is determined to get it done RIGHT every time! I can’t put into words how blessed I feel to have found this office but I know that they are Jesus pleasers!! I thank God for them!