Mission Dental Group SF

Mission Dental is by far, the best dentist I have ever had in my life. They are extremely professional, skilled, and the customer service is exemplary. Dr. Ordonez and her team have given me many valuable recommendations for preventative care that have truly improved my dental health. They take the time to explain every procedure in detail, answer all of my questions, and make sure I feel completely comfortable before moving forward with any treatment. What really sets them apart is how genuinely caring and attentive the entire staff is. From the moment you walk in, you're greeted with kindness and treated with respect. Appointments are efficient and on time, and the quality of work is outstanding.

I went to Mission Dental Group for a lower premolar filling on Feb 10, 2026 with Dr. Rosa Marie Ordonez. The visit was because a prior filling had come out while flossing. As a concerned patient, I asked for basic guidance on proper flossing technique so I could avoid this happening again. Dr. Ordonez refused and said that kind of education is “usually for cleanings” and that I should schedule one instead. That felt dismissive given it was directly related to why I was there. During the procedure, an instrument contacted my upper tooth and Dr. Ordonez said “sorry” at the time. That evening, after the numbness wore off, my wife noticed a chip on that upper tooth that wasn’t there before. The next morning (Feb 11) I called the office to report it. The practice manager/front desk (Randy) was dismissive and said, “we don’t know when we can get you in,” and suggested 2 PM. I explained 1 PM was the only time I could make due to work. He said “maybe we can get you in” and wouldn’t confirm until I called back again and pushed for it. Before being seen, I told the front desk I was uncomfortable returning to Dr. Ordonez and asked to see a different dentist. That request was refused. During the Feb 11 visit, Dr. Ordonez was defensive and denied responsibility. When I said her instrument hit my tooth the day before and she had said “sorry,” she said she didn’t remember and would need to “check her notes.” I was also told the notes weren’t even completed yet, which didn’t inspire confidence. When I asked if the edge could be polished, she said she didn’t want to because I would “just come back and complain that it’s too short.” She also said words to the effect of, “I can’t help it if you don’t take good care of your teeth,” which felt like blaming me rather than addressing what happened. The tone was dismissive and confrontational. A small composite repair was placed, but the way this was handled—from the front desk to the dentist—was not professional or patient-centered. I escalated this to the owner, Dr. Growney, and his response was to defend the office and minimize what happened rather than address the conduct, the refusal to let me see another dentist, or the dismissive communication. The overall message was essentially: “We did nothing wrong,” which felt like enabling this behavior instead of holding anyone accountable. Mistakes can happen. How you handle them matters. In this case, the defensiveness, refusal to accommodate, and dismissive responses from the dentist, the front desk, and the owner were the real problem. Based on this experience, I would not recommend this practice.

Yesterday was my first visit to Mission Dental Group. I had a very detailed dental exam and an excellent dental cleaning. Dr. Rosa Marie Ordonez, was very thorough with the examination. I felt very comfortable with her. The cleaning was very good and my teeth felt very clean. It was also very pleased that they were playing my favorite musical band in the office. That was a very pleasant surprise. I highly recommend Mission Dental Group SF.

Super detailed and great at explaining things and really easy to schedule with. my doctor was SUPER detailed and fixed what my previous dentist did a sloppy job of. Very kind team also

I had a great experience with my first appointment at Mission Dental! Everyone was very welcoming and helpful. Dr Appelblatt was great - he was thorough and he took the time to explain all the different parts of the x-rays and to explain the rationale behind his recommendations. (I feel like I better understand my teeth now!) He was perfectly comfortable giving me time to think about the recommendations and didn't rush my decisions at all.