Mississauga Valley Dental Centre

Success seems to have led to complacency here. The more well-known this doctor becomes, the more careless and negligent he and the entire team behave.

She had excellent hands on. Got my teeth cleaning amazing work.

Good service and clean office

Wonderful experience. Had a root canal redone. Dr. Nawfal Al-Hashimi did a wonderful job. It was a long procedure he took his time and only finished once he was fully satisfied. In the end he shared and discussed the X-ray so that I could know before and after tooth condition. He has indeed saved me from an implant. Also their front desk is professional their follow up is excellent with texts and tel. they would make sure that appt doesn’t get missed. LUBNA is a ⭐️ It a definite recommendation!

I had an extremely disappointing and frustrating experience with this dental clinic. I went in for a root canal treatment after being clearly told that the procedure would be covered by my insurance. Based on that assurance, I agreed to proceed, trusting that everything had been verified properly on their end. However, after the procedure was already completed, I was suddenly informed that the treatment was not fully covered, and I was expected to pay a significant amount out of pocket. This was never communicated to me beforehand. Being told one thing prior to treatment and then being charged afterward is not only unprofessional, but it also feels misleading and unfair. Patients rely on the clinic’s staff to provide accurate information, especially when it comes to financial matters. What made the situation even worse was the way the staff handled it. Instead of showing any understanding or trying to resolve the issue respectfully, the employees were rude, dismissive, and showed zero care or empathy for my situation. There was no effort to take responsibility for the misinformation or to find a reasonable solution. I felt like I was treated as just another transaction rather than a patient who deserved honesty and respect. Overall, this experience left a very negative impression. Between the lack of transparency about insurance coverage and the poor customer service, I cannot recommend this clinic to others. Patients deserve clear communication, professionalism, and basic respect—none of which I received here.

My experience with Simmi was wonderful she is an excellent dental hygienist. She handle my session with professionalism, gentleness, and she was very thorough. She made the appointment comfortable and operated in a very timely manner which I appreciated. My teeth felt incredibly clean afterward. Highly recommend!

Great dental clinic! Very welcoming staff and a clean, modern office. The team was gentle and professional, and the appointment went smoothly. Definitely recommend Mississauga Valley Dental Centre.

Just wanted to provide our feedback for Mississauga Valley Dental Centre. Our visit from first been greeted to our experience with Dr. Nawfal Al-Hashimi has been exceptional. Staff is kind, office is clean, and dentists explained ever detail and our three children had a fantastic experience. Definitely recommend, and keep up the great work.

To be honest, I usually dread the dentist, but Dr. Al-Hashimi and the team actually make it bearable. The vibe is super cozy—not sterile like some other clinics—and they even offered me earbuds during my filling, which was a nice touch. The only minor headache was the billing; I came in for a quick emergency fix and the final cost was a little different than what we discussed in the chair. Just make sure you get the quote in writing first. Otherwise, great spot.

Had a great experience. Aaliya and Lubna welcomed me with big smiles and made everything super easy. Sonia took care of my X-rays, tests, and cleaning — she was gentle, friendly, and explained everything as she went, which I really appreciated. Got to chat with Dr. Sinan, who was really helpful and answered all my questions. And of course, shoutout to the lovely manager Francesca, who kept everything running smoothly. Overall, awesome team, super comfortable vibe, and honestly one of the best dental visits I’ve had. Highly recommend! 🦷

I trusted this clinic to handle my case responsibly, but the experience has been extremely frustrating and unacceptable. I have been waiting over 2.5 months for insurance approval. Each time I called, I was given a different excuse. The clinic claimed they were waiting for my dentist to send charting, but when I spoke to my dentist, they confirmed that no one from this clinic ever reached out or requested anything. When I asked why no one informed me that documents were missing, I was told, “We don’t call patients, we don’t have time.” So I was left waiting for months for absolutely nothing, while they did zero follow-up on their side. Because of their neglect, my condition became worse and I developed a severe infection, forcing me to take multiple rounds of antibiotics. Instead of taking accountability or even showing basic empathy, I was told that if I was in pain I should just pay out of pocket, even though I am eligible under the CDCP government program. Their attitude was basically: “That’s not our problem. Just wait. And if you’re in pain, pay yourself.” Ten days later, they suddenly changed their explanation again and claimed they were waiting for CDCP. When I asked to see the doctor again, they cancelled my appointment and refused to let me see him — even though I was paying for my consultation. The staff speaks to patients in a dismissive, rude, and unprofessional way, with no accountability and no respect. It genuinely felt like patients are an inconvenience to them rather than people in need of care. This clinic is disorganized, unprofessional, and does not value patient wellbeing at all. I do not recommend it to anyone.