Modern Family Dental Care - Davis Lake

1) I got a message from an employee named Nikki around three months ago to change the location of my appointment, because apparently the Davis Lake location would be closed until further notice. In the following months I never received a message from the office informing me that the appointment was moved back to the Davis Lake location. When I arrived to the location I was instructed to arrive to, the receptionist informed me that I did not have an appointment at that location and I would need to go to the Davis Lake location for my appointment. This all causes me to be 40 minutes late to my cleaning. 2) As a result of the mix up I wasted my time and spent more money on Uber when I could have spent 5 dollars going to the Davis Lake location in which I am significantly closer to. If I had my own car this would not have been as much smog a problem, but I am a recent graduate and cannot afford to spend more than I budget. 3) At the end of my appointment for my cleaning (the lady cleaning my teeth was wonderful) I asked the dentist one question regarding a different matter and he never answered the question, but instead he talked about another problem relating to my situation. It was helpful, but no one even asked to schedule an appointment regarding the matter that was brought up. After the appointment I waited for him in order to get an answer, but he seemed to have disappeared. Overall I am disappointed and might as well find another dentist office because I cannot stand when incompetence messes with my personal finances and I can’t get the answers to my concerns. This experience truly ruined my day.

I had a dental emergency in the middle of the night and was able to get in the very next morning. I have a lot of anxiety about going to the dentist because of some bad prior experiences, but the staff at Modern Family Dental made me feel very at ease. Dr. Rogers was thorough with explaining what was going on and took time to address my questions. The assistant and front desk staff were all so friendly and accommodating as well. The atmosphere is very welcoming and you can just tell that they truly care about their patients.

First visit today and the experience was completely different from previos dentist. Everything was thoroughly explained. Payment and care plan was beautifully broken down and explained. Staff was super friendly and pleasant. Talkative but not in a bad way in a more homey visiting a friend way. All around a great experience. Already sending my mom, husband and best friend and her family!

This dentist office is great from the moment you walk in the door. The reception is always so friendly and the lobby is always very tidy. I’ve been here twice both for routine cleanings and check ups and both times they’ve been efficient with service and I always feel great after my appointment. After my very first appointment they were able to get me scheduled very quickly for a cleaning. Flash forward to my 6 month cleaning and it was again another great experience. I had a small chip in my tooth and Dr. Haynes was super quick with fixing it! I was amazed. I have nothing but positive words about this dentist office and will continue to come.

This was my first visit and I must say it was a great experience. The front desk ladies are the sweetest and set the tone for you appointment. The lady I worked with was so sweet made conversation and broke down everything to me! I wish I was better with names! The dentist was very straight forward, let you know what is needed and when to get it set up. This was a great experience for me and my husband. We will be coming back to set up our next appointment for work.