New York Smiles Dental

Highly recommended best Dentist in town!

Wonderful dentist. They are excellent communicators and have been very helpful for all of my dental needs. I could not give them a higher recommendation.

I originally left a 5-star review because my experience here was great—the office is always clean, the staff is polite, and everyone is very professional. I never had issues with insurance and always felt comfortable. Unfortunately, I recently ran into an issue that changed my experience. I was told there would be money/credit saved toward a future treatment, but when I brought it up later, I was told there was nothing left. That was really disappointing. The staff is still very nice, which honestly makes it even more frustrating. I just wish they followed through on what was said. I won’t be going back, but if you do decide to go, just make sure anything you’re offered is clearly documented.

I saw this dr Lee for cleaning with hygenist Karla, and doctor filed down on chipped tooth. He charged my insurance for 4 fillings(NOT DONE) and periodontal scaling and root planning(NOT DONE). I have been scammed by this dentist. Waiting to hear for office reply about false billing. He cleaned out my insurance for the year in one visit in february and left a huge balance. But the worst, he DIDN"T provide ANY of the services billed. He is in network with my insurance, and i was told before the visit that cleaning is x-ray were covered(preventive). I am sick to my stomach by this situation.

Today was my first visit with Dr. Lee. Having some anxieties towards dental visits, I was so relieved once meeting with the staff. The friendliness and warmth immediately put my mind at ease.

I hadn't been to the dentist in five years so was a little embarrassed but needed to get things in order. Everyone here, from the front desk to the assistant, hygienist and dentist was friendly and empathetic. Clean office. The dentist took the time out to explain everything going on with my visit and the plan forward. Efficient front desk. Never been to a dentist office where the environment was so welcoming and friendly. Highly recommend

I always have a great experience here, super quality care. I have always seen Karla and she's amazing!

My best dentist ever. Very trustworthy and upfront about costs and treatments. Never over treats. Joyce the office manager is wonderful too!

Avoid this dental office at all costs, and check out other reviews about their shady practices with insurance before making an appointment! I came to this dental office to get crowns done, specifically because they were in-network with my insurance. During my visit, Dr. Lee mentioned that insurance wouldn’t cover the crowns fully (which I already knew), so I’d have to pay some extra out-of-pocket, which I agreed to. But then they asked for an upfront payment of $4,000 for the procedure, saying I’d be reimbursed once my insurance processed the claim. It seemed strange for an in-network provider, but they made it sound urgent, so I paid. After all, it took them nearly two months to even submit the claim. When I finally got the Explanation of Benefits from my insurance, it showed my out-of-pocket cost was only around $700. To make things worse, I discovered that they had claimed a different type of crown with the insurance than the one they actually installed. I would have been fine with paying extra for the upgraded crown, but I expected them to process it honestly through the insurance, not try to pull something shady. I tried numerous times to contact them for a refund of the difference, but they ignored my emails. When I finally got Joyce, the receptionist, on the phone, she claimed I had “agreed” to an upgrade and said they’d only refund what my insurance paid the dental office —not the amount I actually overpaid(?!). Then, they even tried to claim they were “out-of-network” to avoid the refund, which my insurance quickly debunked. After months of back-and-forth, my insurance company ended up investigating them and confirmed I was owed the refund. But the office only sent the check after I threatened legal action and a complaint to the Dental Associations. Just a heads-up to anyone going here—watch out for these shady billing practices. The entire experience was incredibly frustrating and ridiculous. They run their practice dishonestly, and their behavior is totally unprofessional and unethical.

Great dental office! Staff provide an enjoyable experience. Dr. Lee is friendly, professional, and takes time to explain dental health and procedures. I never feel guilty about not being the perfect patient who flosses daily, etc.-- instead I am inspired to take better care of my teeth. Carmen, the dental hygienist, is very thorough and my teeth have never felt cleaner. She is equally friendly and professional, as is Joyce at the front desk. I have been visiting this office since 2019 and look forward to many future visits.