ORA Oral Surgery and Implant Studio

Great patient care customer care! They put you to ease right when you entered to the facility everybody’s so nice and welcoming! Don’t wanna go back anytime soon, but highly recommended if you need it!

Dr. Koos and his staff are the epitome of professionalism. From the very first call to schedule my consultation, to the day of the oral surgery, I was handled with the utmost care. I am so grateful that my emergency procedure was handled by them.

Everyone at their practice was incredibly comforting, and my procedure went incredibly smoothly. I highly recommend contacting them for any dentistry needs.

If I could give a negative 5 stars I would. The people that answer the phones for this office is very impatient, rude and pushy. Named Alea and Atea. This office just missed a 40K or more contract because of their unprofessional behavior. More importantly I dodged what wasn’t for me and the spirit lead me to a my dental specialist’s a network of professionals all around the board. Thank you God🙏🏾💕

Amazing customer experience: from the lobby music and front desk staff, to the after care check-ins from Dr Koos. Highly recommend for oral surgery.

I have very bad anxiety about going to the dentist, and have avoided it for too long. I’m very glad I was recommended to go to Ora for my recent procedure. The doctors and staff immediately put me at ease and took great care of me. The procedure was quick and painless. Nancy and Dr. Koos are wonderful!

My 17yo son was referred to Dr. Koos by his pediatric dentist for extractions of all 4 wisdom teeth. The office is almost an hour away with no traffic so I asked a friend who’s a dentist and googled places nearby, the reviews were concerning. I decided on Dr. Koos since I trust my kids dentist and we couldn’t be happier. Professional staff, comfortable office for patients and those waiting for patients, they explained everything so clearly and I know my son was nervous but I could tell he was relieved afterwards. Says he didn’t feel a thing and we were sent home with detailed instructions, a complete list of medications to help healing, prevent infection and pain, swelling, the works. The office has a special patient pick up area in the back of the office for after treatment and Dr. Koos was professional enough to give us a call that evening for follow up and questions. I would highly recommend Dr. Koos to anyone needing surgery.

I recently visited this dental office while experiencing some of the worst tooth pain I have ever had. I would like to recognize the doctor and the anesthesiologist for their kindness, professionalism, and excellent care. They made a very difficult situation much more comfortable and treated me with compassion throughout my visit. Unfortunately, my experience with the billing clerk was quite different. During a time when I was in severe pain and already feeling stressed, I found the billing clerk to be rude, dismissive, and lacking empathy toward both me and my guest. Customer service is just as important as clinical care, especially when patients are dealing with pain and anxiety. While I am grateful for the outstanding treatment I received from the medical staff, I hope the office will address the way patients are treated at the front desk so that others do not have a similar experience.

The medical care I received from Dr. Koos and nursing team at Ora was excellent. The low rating of this review is due to Ora's unethical billing practices. I received a quote one month in advance of my procedure, and was told payment could only be made by cash or cashier's check. Not a problem. However on the day of my procedure, the amount had increased by almost $200. This was not communicated during my check in call. My husband had to run to the ATM minutes before I could go into surgery, and quite frankly, it felt like a shakedown. When I asked for an itemized bill they at first refused. When they finally printed it, they said the increase was due to my insurance deductible not being met. That's complete BS. Upon closer inspection their list prices for two line items had inexplicably increased by over 400% in the span of one month. Insurance had nothing to do with these line items. We ultimately paid because we felt we had no choice (I needed the surgery and had arranged to take several days off work). I feel a duty to warn fellow customers, especially if these billing practices are widespread.

Unprofessional reception staff. Terrible at communication. Had to call multiple times to get copies of my xrays.

A++ Service. From the first time I walked in everyone was very polite and friendly. Dr. Koos was amazing in thoroughly explaining every step of the procedure and after care. The day of the procedure the staff took really great care of me and made sure I was comfortable. Dr. Koos called the night of the procedure to check in and if I had any questions. Simply great service and I highly recommend 👌