Palmetto Smiles Family, Cosmetic & Implant Dentistry

My experience was very welcoming and very pleasant. I enjoy being a patient at palmetto smiles.

Palmetto Smiles provides great dental care with thorough cleanings , friendly faces and no pressure in having to get extra services !

I was always reluctant to go to the dentist. Always anticipating the worst experience ever. Dr Campbell is the only dentist I 've had to address my anxieties with understanding, empathy and ways to relieve my anxieties. He's so personable, kind and knowledgeable. I would never go to another dentist. He is top shelf! And not just him,but his entire staff are amazing! Shout-out to my hygienist, Crystal! She's a gem! Going to the dentist can be, daunting, scary, painful, but necessary. Having a team like this can make it a lot better!

This was my first time here and I was so nervous. My anxiety was on high but everyone was so nice and made me feel comfortable. I was able to feel relaxed and not so nervous. They explained everything to me where I can understand. My teeth wasn’t even as bad as I thought. I’m happy I chose this dentist.☺️

They were incredibly kind and really accommodating, especially if you’re someone who gets nervous about the dentist. The ladies at the front desk are amazing! Their smiles and friendliness instantly put me at ease. The dentist himself is super personable and funny, but still takes the time to explain everything clearly. I honestly can’t recommend this office enough!

First time patient here…..Clean waiting room. Friendly office staff. Dental Hygienist was really good meaning pain free tartar scraping. Dr Campbell has such a positive personality. He took his time to talk to me to get to know me as his new patient.

From the moment I walked through the door until the moment I left the chair, I felt completely comfortable and confident in this dental office. The entire staff was warm, welcoming, and professional. My dental technician, Crystal, was absolutely amazing. She took the time to explain everything to me clearly and in great detail, which made the entire experience feel reassuring and positive. She helped me understand what was going on and gave me confidence that the issues I’ve been dealing with can be resolved with proper care. When Dr. C came in, he also spent a generous amount of time walking me through a clear plan for improving my oral health. I truly appreciated the effort he put into making sure I understood each step of the process and what to expect moving forward. This was honestly the first time in my life that I did not feel anxious or afraid while visiting a medical office. I’m very grateful for the kindness, patience, and professionalism shown by everyone there. I highly recommend this practice to anyone looking for compassionate and thorough dental care.

We were explicitly told this office accepted our insurance. Based on that representation, we proceeded with treatment. When it came time to pay, we were charged $1,200 out of pocket for deep cleanings for both my husband and me. We were led to believe the high cost was simply because the procedures were “deep cleanings,” and when we questioned why our insurance was not significantly reducing the balance, we were told that insurance companies “don’t always cover the full amount.” That explanation was misleading. We later learned the office does not accept our insurance at all — which directly contradicts what we were told before treatment. In other words, we made a financial decision based on inaccurate information provided by their staff. When we confronted the office, the response was that the employee who gave us this information “no longer works here.” That does not resolve the issue. Staff turnover does not absolve a business of responsibility for misinformation given to patients. We were told someone would follow up to address and correct the situation. No one ever did. No resolution. No accountability. This experience demonstrates a serious lack of transparency in billing practices. Patients deserve clear, honest communication about insurance and costs before agreeing to treatment — not after being charged. The only positive aspect of our visit was our dental hygienist, Sam, who was professional, kind, and excellent at her job. She is the sole reason this review is not zero stars.