Pine Dentistry

I'm a single mom with six kids, and we've all been to the Maryland Avenue location. It’s really roomy and super clean. Everyone who works there is really nice, attentive, and professional. Overall, it was a good experience. Thanks to everyone there!

Excellent service

My son was well taken care of .. the Dentist was very patient and calming.. She is very hard working . The staff was friendly and courteous..would highly recommend.

I don’t like how they act at us, and they almost hit my baby niece and of stead of them saying sorry they just made us sit down with an angry voice tone. And also I come on time on my appointment and makes us wake even longer then they say I should be there.

TERRIBLE CUSTOMER SERVICE AND RATS!!! I knew i was going to have a problem here when i first called to make an appointment. The person I talked to had a heavy Asian accent but spoke so fast that i could not understand him. I asked him several times to please slow down but he wouldn't. I got the feeling that he could speak slower, but he WOULD NOT. I couldn't get an appointment until a month later, in August. I got a confirmation robo-call from Pine on July 29, and i confirmed my appointment. I also called Pine that week and spoke to a live person to confirm. I show up the morning of August 1 and am told, "THERE IS NO HYGIENIST TO SEE YOU TODAY." I asked why no one called me to cancel the appointment, but there was no answer from the desk person. I checked my voicemail and texts, and confirmed that there were none from Pine cancelling the appointment. I took off work, and turned down jobs to make this appointment, and i feel like they just don't care. If you want reasonable customer service, DO NOT COME HERE!! Also, when i walked in this morning, August 1, a man walked in behind me and rudely tried to walk through the front door ahead of me. As I waited in line at the front desk the man began walking throughout the clinic triggering rat traps!! He stuck something into each trap and they would snap close loudly and jump up in the air. I understand the need for rat traps, but why was he triggering them while customers were in the clinic? Another example of poor customer service!

they never answer the phone. i think since they’re closing shortly their customer service quality has plummeted significantly. i’ve never had a problem with them answering the phone until recently. some of their front desk workers have nasty attitudes and a unwelcoming vibe. i can’t remember her name but the asian woman who works there is my favorite i love her she’s always polite. everytime i get her i know she’s going to do whatever i need done correctly. another worker unfortunately didnt do my fill in correctly and i ended up having to get a root canal on the tooth she worked on & she did the same thing to my brother months later!!

Every time we show for our appointment, they never see us on time. They always have us waiting extra hour after our appointment time but if we show up late 15 minutes late We have to reschedule which I think is unfair then they have times on the wall saying that if you schedule a 1230 or 430 appointment you do not have a grace. Period. They do not have a supervisor nobody you can talk to. They don’t have no corporate or nothing horrible and I do not recommend.

Im ready for my kids to get their braces taken off. Appointments get canceled last minute, when you call to reschedule NOBODY answers and if they do it’s customer service not even based in the US. They try to contact the office and they can’t even get through. My kids haven’t been seen in two months for ortho? So I have to wait another month? Can’t complain to nobody because you can’t get through. At this point shut this office down. I don’t know if they act like this because of the population they service to? Completely trash service.

Pine has been taking care of my daughter’s teeth and braces since 2021. I was a bit emotional with the change in business staff and protocol because I genuinely trust them with her . Even though there has been change they have made sure to make sure she was comfortable and that she has been treated the same . There was a time they were unreachable but the change has a lot to do with it. It’s not often quality care is given to “certain groups” but from the front to the back they have kept her mouth on good standing . I have referred many people to the specific Benning rd location. Once very poised professional and proactive in making sure your kids have a healthy smile ! Many years later I still stand on that ! Thank you .