Smiles For Kids Dentistry & Orthodontics, East

Great service

My son has been going here from his first dental check up in 2015 we loved it till recently we went in for a cleaning and he saw Dr. Susan Kim for the first time and she asked if we wanted to take his 2 loose baby tooth out I said No and pointed at my son now 10yrs old he shook his head "NO" and she put her fingers in his mouth with out any numbing medicine and pulled his tooth out which made him cry, I was in SHOCK and then took out the 2nd one while he was crying I was so in SHOCK that she did that I was Furious and she told the Dental assistant make sure she signs the extraction paper work I denied it as i told her "NO" but some how was forced to sign it! My son said he never wants to go back so i switched that next day to a different Dental office! She also told me my son and daughter needed braces and said the front can schedule you on the Ortho side i said no my daughters Teeth are perfect she had braces from them before and my son is going to ABQ Otho I felt scammed being there after seeing that Dentist . We had great times before BUT ppl are right the wait is long and ppl were seen before us and they checked in after us and when we need to call the office we get a Customer Service line and cant get through to the office! Now the Office wont call me back to get an ROI to release to the new Dental office!

Everyone from the receptionists to the Dentist. To the dental assistant to the Hygienest all are vey patient and friendly. A very friendly and helpful inviornment. Thank you Zay has been a pt there for 3 years

Stay far away from DR. Kim! We have had awful encounters multiple times with her. And not just my own kiddos!

My husband and I have went to 3 different dentist office. And this was our last hope on helping us fix our daughter teeth. They took very care of her and she was patient but cry awhile but after she was good. Give us some information for the next step for her. I like this place. I think we'll keep taking her here for now on. The ladies and Dr. Are very helpful and nice. Give us good results.

The Dentist turn around is terrible, they have a new one every 6 months when we go. Sometimes they are good, sometimes not. No matter the time you make your appointment for you will be waiting 20+ minutes in the waiting room and the kids waiting area is digusting its like it hasn’t been cleaned in years. All the toys have black gunk from dirty hands built up on them.

This Smiles for Kids Dentistry East has been great with my kid. The assistants explained the procedure (cavity fillings) to my son. She reassured him in a calm and gentle manner. And the Dentist was equally calm and gentle in preparing for the drilling. My son was very nervous but they helped him through it. Our experience with this Smiles for kids and all their staff from the moment we walked through the doors till we left was very positive. We recommend this Dentistry, my son has been going to this one for about 4 yrs. We thank all the staff for their kindness and patience.😊😁

Everyone from the front office to the dentist are polite understanding kind, and talk to you like you’re a human not a number. Got new insurance on January 1 They did not send a card yet- and The Billing Dept was able To locate our insurance information. I had a zero dollar co-pay. The reception made me feel welcomed, not a burden and everywhere it’s clean. I see somebody cleaning all the time. My kids have been patients at least 10 years. I share With friends and family Smiles for kids every time.

I was very disappointed with our recent visit. Upon arrival, I was asked to complete paperwork that I had already filled out ahead of time, and there was confusion with my children’s information. Staff even asked if my kids were twins because their ages were marked the same. When I later reviewed the paperwork, I saw that my son’s and daughter’s names had been crossed out and swapped on each other’s forms, which was concerning. The children’s play area appeared dirty, many toys were broken, and there were steps that felt unsafe for small children. Unfortunately, my daughter fell down the steps while playing there. When we were taken back, my children were placed in an open area with multiple chairs instead of a private room, which I don’t feel is ideal for young kids. The dental exam itself felt extremely rushed — the dentist looked at each child’s mouth for only a few seconds. I was also concerned about hygiene, as the dentist touched my baby’s mouth, then touched a light that I did not see cleaned, and then returned to my baby’s mouth. This was especially disappointing because it was my son’s first dental visit, and he was very excited, but no one made the experience feel welcoming or acknowledged him. Overall, the visit felt rushed and disorganized. Due to this experience, I will not be returning.