Smiles Of East Lake

I went to Smiles of Eastlake for a comprehensive exam and cleaning. After reviewing my X-rays, I was told I had a couple of cavities and that some of my old fillings should be replaced. I trusted their professional judgment and agreed to the recommended treatment. During the procedure, the numbing injection was incredibly painful. I've had fillings before, so I knew this didn't feel normal. I remember thinking maybe they just used a different technique, so I trusted the process and didn't question it. Looking back, I wish I had advocated for myself. Ever since that filling was completed, that tooth has been in pain. I lived with that pain for the next 2-3 months, hoping it would eventually go away. Instead, I pushed it to the back of my mind and convinced myself it would get better. When I finally flew back to the D.C. area, I went to the dentist I've trusted for the past 10 years. He took new X-rays of the painful tooth and diagnosed me with pulpitis, an inflammation of the dental pulp. He also showed me that the new filling extended beyond the previous filling. He expressed concern about whether that additional drilling was necessary. He couldn't say for certain that it wasn't, but the look on his face and our conversation were concerning to me. I'm not accusing anyone of wrongdoing. I'm simply sharing the facts. During my comprehensive exam and X-rays at Smiles of Eastlake, there was no indication of inflammation in that tooth. After the filling was done, I developed constant pain in that same tooth and was later diagnosed with pulpitis by another dentist. My biggest issue with Smiles of Eastlake was that the office felt rushed and impersonal. It felt more like a high-volume practice than one focused on individualized patient care. Once my trust was broken, I wasn't comfortable returning. This review is really about two things. First, if you choose Smiles of Eastlake, proceed with caution. Ask questions, advocate for yourself, and don't be afraid to get a second opinion if something doesn't feel right. Second, listen to your body. I ignored persistent pain for 2-3 months because I assumed it would get better. It didn't. Whether this outcome could have been prevented, I don't know, but I do know that ignoring my symptoms wasn't the right decision. I hope my experience encourages someone else to trust their instincts and seek care sooner.

I don’t like leaving negative comments because I know how stressful it is to work in any kind of medical field. However, Ive been coming to this location for years now. Dont get me wrong the hygienist and doctors are nice and very accommodating. However, the front desk are some of the rudest people I’ve encountered. I called and explained how I had a canceled appointment this coming Friday, and was wondering if I can speak to the provider because i had a few questions and she just flat out said “no”. She could’ve offered to take a message or something for the provider to call back, or that the providers are busy or something I would’ve understand. This is not even the first time, this happened. Don’t even get me started on how they did a wrong root canal on my husband. Front dest worker alway sounds so rude and uninterested non the phone. So disappointing, will be looking for a new dentist.

Today I got my new crown; the bite is perfect...and it looks so natural! The whole process went smoothly; from making my appointment, to Dr. Macias' easy manner and pain-free preparation of my tooth, to the wonderful temporary made by Umberto (it was so good; didn't look or feel 'temporary'), to today's seating of my new crown. This office is first-rate in every way. The office itself is beautiful, so clean and modern. This is a very busy office and yet every staff member is pleasant and doesn't give the appearance of being 'rushed.' I felt very 'taken care of.' Thank you!

They did an amazing job with my root canal and my new crown thank you Dr. Ross Reesa And Mary they were wonderful

I highly recommend Dr. Dragoslav Milosavljevic at Smile at Eastlake. As a military spouse, finding a dentist who is patient, understanding, compassionate, and truly cares means everything to me. From my personal experience as his patient, Dr. Milosavljevic goes above and beyond to make sure I feel comfortable and fully satisfied with his work. He takes his time, listens carefully, and genuinely wants the best outcome for me every time I visit. I can truly tell that he cares. What touched me the most was his kindness toward my daughter, who was not even a patient at the time. The way he treated her with such care and respect made such a strong impression on me that I decided to make both my daughter and my son patients there as well. His professionalism, compassion, patience, and attention to detail truly stand out to me. I cannot speak for anyone else’s experience, but I can honestly say that he has treated me with kindness, respect, and genuine care every time I have seen him. As long as Dr. Milosavljevic is a dentist there, I will not be afraid to go to the dentist. That says a lot because dental visits have not always been easy for me. To any military family, and honestly anyone looking for a caring and trustworthy dentist, I highly recommend booking an appointment with Dr. Dragoslav Milosavljevic. Doctors like him deserve to be recognized for the care they give to their patients, and I truly hope he receives the appreciation he deserves. Thank you so very much, Doctor!

I’ve come here for several years but recently I don’t know what is going on. Went in for a filling 6 months ago but they apparently didn’t check me in correctly. So when I asked after 15 minutes they realized their mistake. The dentist was pissed and tried to say she couldn’t do both of my fillings that day because she didn’t have time. Not my fault, I don’t have time to come over twice because your office’s mistake. Well, when pushed she said she would do both. But she didn’t do a complete job on the second one. My next cleaning I mentioned it to the brutal hygienist (who accused me of not flossing which I do every single night), she said she can schedule an adjustment. Quick appointment. Well I left after sitting in the waiting room 45 minutes for my “quick appointment” so I could pick up my kids from school. They used to have wonderful caring hygienists and knowledgeable dentists but my past two visits have not been great. I requested a different hygienist next time and I’ll give it one more chance only because my first few years going here were actually quite good.

Updating my review to show the experience with this business from start to finish. I went and got filling done back in October. Since then, I’ve been suffering with excruciating sensitivity. It’s taken over 4 visits, 4 months, every time in which they continue to shave down the fillings instead of doing it correctly the first time. Even after all these visits, I still deal with pain and sensitivity. I can’t even drink lukewarm water without pain in all the fillings.Furthermore, the use of AI when I call is so frustrating. I keep calling the direct office line during business hours but I get a AI voice instead. I rescheduled an appt a few days ago but I’m still getting texts about the appt I just rescheduled. When I called back to speak with an AI voice (again), the AI didn’t even reschedule my appt properly. Stop trying to implement AI to replace what people can do better. This dentistry has been so frustrating to deal with and it’s no wonder I hate going to the dentist with experiences like this one.

I'd like send a shout out to Dr. Evelyn Villeda at Smiles of Eastlake. I've always had a hard time at the dentist and get extremely anxious, to my luck on Halloween night I had a molar fracture and it needed to be extracted. Dr. Villeda made me feel comfortable from the first visit. She took time to explain the current state of my tooth, what needed to be done and how she would perform everything down to the details. This made me feel like I was in the best hands and that she had the experience needed. I wasn't wrong! She was prepared, patient, professional, knowledgable (God knows I had a ton of questions) and above everything she was very kind. This always goes a long way, especially when we, as patients, are on the other side. THANK YOU Dr. Villeda, and also to DA Mrs. Rose, she is a rockstar! Also very professional, made laugh and distracted me making me feel like I had known her for a while- I think on purpose to keep my nerves down. Thank you both! God bless!

First time here, it’s a cute little place! I had a referral from the military and the first place I called I had to wait over a month but this place had an opening for the following week. Everyone is very sweet. They play piano music while each room has a tv with either different wildlife animals or beautiful nature scenes playing. So you’re not staring at the walls or ceiling the whole time. Love how clean the bathroom was. They’re military friendly and accept TriCare. If I didn’t get orders I would definitely have come back. Update 5 months later: My child’s appointment was scheduled for 3pm and it’s been over an hour and he still hasn’t been called back. Last time we came I had a good experience, but I don’t remember waiting over 30mins. After we were seen the manager apologized and asked to make it up. I’m active military and leave next week so, they gave us a gift card to go get frozen yogurt. Since, I was planning to take my kid there afterwards.