Springfield Dentistry and Braces

My appointment was originally scheduled for 8:00 a.m. but was moved to 9:00 a.m. While the change itself would not have been an issue, the experience that followed was extremely frustrating. Upon arriving for my 9:00 a.m. appointment, another patient was assisted ahead of me, which delayed my check-in by approximately 15 minutes. I was not called back until 9:33 a.m., and I did not actually see the dentist until 9:48 a.m. Nearly an hour after my scheduled appointment time. At that point, I was told that the dentist would not be able to complete my cleaning and that I would need to schedule yet another appointment. After already having my original appointment time changed and then waiting nearly an hour to be seen, this was incredibly disappointing and inconvenient. When I attempted to address my concerns, the explanation I received was simply that there are usually two doctors working and that the schedule had been changed that day. While I understand that unexpected scheduling issues can occur, those changes should not result in patients being significantly delayed and then unable to receive the service they were scheduled for without any advance communication. I rearranged my schedule to accommodate the change from 8:00 to 9:00 a.m. and arrived expecting to receive the care I had scheduled. If the office knew that staffing or scheduling changes would prevent my cleaning from being completed, I should have been informed before being asked to wait nearly an hour. Overall, I am extremely disappointed with the lack of communication, the excessive wait, and the way my concerns were addressed.

Amazing people, and the doctor is very helpful and kind about the fact that I have dental anxiety

I was extremely satisfied with the care and support I received from the doctor and staff. I was a little apprehensive visiting a new practice but very quickly put at ease once I realized the level of care that was given by all

All were very pleasant and professional!!! Was a really great visit. Ty

Let me just start by saying the staff at this office is phenomenal. They are professional, polite and customer focused. Between Mgt, Adm, and the Da. I was totally impressed by them all. Shout out to Shanice, June and JC. The day of my appointment came with a lot of unexpected incidents and I was super late. I was in so much pain but the Dr. Did not have to see me. However, Dr. Catalina abandoned her plans last minute to take care of my issue with JC right by her side. Kudos to this team that did all the could do on a late Friday afternoon to accommodate me when I am sure they would have preferred to be calling it a day. I was truly grateful after traveling 30min to the wrong office.

The Armory St Springfield Ma Staff Are Amazing!!! Thank you for Getting my Cient in so quickly, and the bedside manner is Impeccable, warm, and genuinely caring! The office staff are Incredible as well!! Thank you

Lacresha was amazing with my little one. She made her comfortable and even had her laughing. Thank you for being so kind. Highly Recommend Lacresha for your little❤️❤️

They were fast and great, but I'm pretty sure they lied and didn't admit laughing gas , I'm pretty sure it was just oxygen 🤣 I did not feel one thing from said "laughing gas" that they administered to me. So either I have a tolerance of a bull, orrrr idk. Maybe someone can explain because, when I see people on laughing gas, it isn't what I felt that's for sure 🤣

Great experience at this dental office! The staff was friendly and professional, and everything was quick and smooth from start to finish. Batell at the front desk was 10/10 — super welcoming, helpful, and made the whole check-in process easy. Definitely recommend!”