Sunset Dental

I was finally able to resolve my family’s billing issue over the phone with another front desk staff member, who was courteous and helpful. Unfortunately, my email communication with Rachèll was the opposite. My questions about multiple billing revisions were never directly answered, and the responses were dismissive and unprofessional. A difficult billing situation became much more frustrating because of the way it was handled. I hope the office improves its communication with patients.

Very disappointing experience with the billing process. My bill was revised multiple times after my treatment, including a new insurance claim submitted five months later, by which time I had already moved out of state. As a patient, I never knew what my final out-of-pocket cost would actually be. When I asked for an explanation and written confirmation that there would be no further billing revisions or charges, the office avoided answering my questions and repeatedly referred me back to the treatment plan instead of addressing the billing issues. Rachèll repeatedly avoided communicating with me by email and insisted that I contact the office by phone, which I was unable to do. Ultimately, I had to ask a friend to call the office on my behalf before I was finally able to pay the remaining balance and resolve the matter. Throughout this process, I found Rachèll’s communication extremely unprofessional and disrespectful. Patients deserve transparent billing, clear communication, and respectful treatment. Unfortunately, I cannot recommend this office.

It is a wonderful place, and it does a great job.

I rarely post reviews, but after my experience with Sunset Dental, it definitely deserves one. I came in with a tremendous fear of dentists. I was shaking and could barely speak. Dr. Dorius and his staff made me feel so comfortable and didn't make me feel terrible for the state my teeth were in. Rather than harping on how I could've avoided this, they jumped right in with ways that we could fix things and that would fit well with my budget. They worked around my schedule to get me in for the quickest, easiest extraction I've ever had. I can't thank you enough for your care and time. I will definitely be coming back and have already referred several friends/family members.

Dusty is the absolute best hygienist, she makes me feel comfortable, is extremely knowledgeable and does a great job. The dentist did a crown for me and it went perfectly, no need for adjustments or anything afterwards.

Really good staff very friendly..., But don't go here if you don't have insurance. They just tried to charge my fiance $3500 for a root canal and crown. First other dentist I called quoted me $1900 at the very most.

The whole staff is friendly and knowledgeable! Dusty is the best hygienist I have ever had, explained everything every step of the way. Highly recommend this practice!