Sunshine Pediatric Dentistry & Orthodontics

We arrived to the area looking for dental care for our kids. We also needed to proceed with setting up our kids (11 year old and 13 year old) with braces. They have been great getting us started and our kids teeth cleaned. My kids are not afraid to come and make the experience pleasant. They also have affordable care as well. The waiting room is comfortable and clean while we wait.

I normally don’t write reviews, but I feel like I need to share our experience. My son has been going to this office since he was baby and we’ve never had issues with the dental care itself. Unfortunately, the front office communication has been extremely disappointing. We’ve had two appointments canceled after already pulling my son out of school only to be told they couldn’t see him. On another occasion, they scheduled then rescheduled us for an earlier time with very little notice and we rearranged our schedule to make it work, arrived only a few minutes late due to just being notified and a accident I called to let them know they said it was fine and when we arrived 4 mins later mind you we were told they couldn’t see us. Another issue I have that upset me was that they kept referring to my child as female, even though I corrected them several times and reminded them before the appointment that he is male. Wasn’t trying to be to bothered about it till they continue to do it even right after I would tell them before the appointment and they kept on doing it. Mind you he’s been going there for years and I’ve mentioned this every time and try to correct it, but this just shows a complete lack of communication and understanding. The lack of communication and flexibility has wasted our time multiple times. It’s very frustrating, especially as a parent trying to manage school and schedules Sadly, the front desk experience has completely turned us away from coming back.

I am impressed with Skye! We had a great experience at Sunshine Pediatrics on Sunset because of her. Skye was incredibly hygienic—she changed her gloves appropriately, avoided touching anything unnecessary, and never touched my daughter’s mouth with contaminated gloves. She spoke to my daughter calmly and appropriately, making the whole orthodontic-related visit so much more comfortable. Really appreciated the extra attention to cleanliness and patient care today!

Staff knew the doctor wouldn't be in and allowed me to come. Staff knew I needed to have my sons tooth restored and chose to let us see someone who wasnt planning on helping anyway. No option was given to reschedule with my child's regular dentist. No option was given for treatment. An immediate referral out to a general practice. Stating the dentist present wasnt comfortable doing the work and was positive my son's regular dentist also didn't want to do it. So they allowed us to drive 45 mins charge me a copay and then charged for the referral and xrays to do nothing absolutely nothing. All of which could have been stated on the phone and not wasted my time or money. I requested a refund and was told that Joe A. the director of finance wasnt available to speak with as if he was the only one in the entire billing department. Kimberly C and Jennifer V. Refused to provide medical records and any signed paperwork. Refused to provide the notices and standard hipaa paperwork given at any doctor's visits. Office manager Refused to speak with me and no names or any information was planning on being given. I had to get loud to even get the receptionist name as she refused to uncover her name tag. The explanation given was "I dont know who you talked to." When I stated "you I spoke to you. Its on camera I just spoke to you!" She stated "oh I didnt know you needed to have restoration." I stated "im sorry when we spoke I stated I needed his tooth fixed today. And at no point did you say his dentist wasnt here. You stated that the dentist we were seeing was the only one in office that could do it. So knowledge was there." She then refused to speak any more. This office 100% owes me an apology and 50 dollars. Which doesnt include my time, which was 100% wasted. By far the absolute worst service Ive encounter from anyone in the medical field.

If you are a parent to a neurodivergent kiddo please be cautious of this place. I filled out paperwork and verbally told the lady cleaning my son's teeth that she needed to explain what was happening to him and she would not. Instead she scared him and made him cry while telling him not to cry and that he was ok. He was clearly not ok and she just continued without any sympathy for how he was feeling. We were bulldozed from the beginning of the appointment to the end. We were scheduled and expected to pay $2000 for dental work and no one stopped to ask if we even had the funds for this. They just put us on an appointment list for a month away. When I asked questions about billing I was told that I could call their other location for answers. Absolutely will not be returning. Even the dentist that came in had horrible bedside manner.