The Dental Touch Oakland

Great care and customer service

I needed dental service at the last minute. I found the staff and doctor to be professional, caring, informative, and efficient. I can't believe that I'm looking forward to going back. :-)

Great visit. Two filling. Nominal pain. Timely and efficient operation.

Amazing experience! Dr. Dennis Prat, his assistant Ms. Vinh Tam, and the team have been doing a fantastic job with my dental implants. Everyone was professional, friendly, patient, and attentive. I highly recommend the Dental Touch Oakland for anyone needing dental implant treatment. Thank you so much for the excellent care! Jenny - Elk Grove

One star. The actual dental work being done was fine, but I had two separate issues with their billing / payments. I won't go into a ton of detail, I'm really writing this out because I feel that their billing is predatory. Though you're quoted a price over the phone and reassured that price / billing code for the service when checking in, the actual amount they bill you is higher. It's happened to me twice at Dental Touch. After my last appointment, I was checking out to leave. They told me the service - which was literally cleaning a quarter of my mouth and checking my bite on the lower jaw over the course of 15-20 min - was $260 MORE than what they'd quoted me over the phone and in person. I called them out on this, rightfully so, and the woman at the front desk raised a bit of an attitude (this is in front of all other staff and customers) and told me I needed to either pay the full amount or sign up for some financing option that they had a QR code for. And what am I supposed to do? Raise my voice more? Argue back? I ended up paying, but it was a bit humiliating and predatory. I'd had a billing issue with them previously, which was partially resolved, so it's probably on me for going back. But I did my due diligence. I asked several times - I asked the man at the front desk over the phone and their front desk associate when I got there for the appointment - what the cost of the service would be. They looked up the codes for the service I'd be getting done, looked at my insurance, and gave me a price. I get the service done (which was much quicker than expected), then am given a completely different price upon leaving. And I don't have any recourse.. I'm lectured, pressured into some financing option, and this all happens in front of staff and customers. It's predatory and I definitely won't be going back. My wife, son and I will be finding a new dentist.

Dr. Pratt is the most amazing dentist that has ever existed!! I am so anxious about dental care. And so picky, but he makes me feel so safe and taken care of. He is extremely skilled and patient. He does the cleanings himself and with so much care! I can never be grateful enough for what a good experience I have as a patient in his office. Thank you, Dr. Pratt!!

I hadn’t been to the dentist in many years due to lack of insurance, finances, and anxiety. I finally made an appointment with The Dental Touch and I’m glad I did. Dr. Marjen Motallebi, DDS and RDA Edith were incredibly kind and professional. Even though my first appointment ran longer than expected, they made the time to finish my procedure that day. Most importantly, I was never made to feel embarrassed or shamed for how long it had been since I seen a dentist. My teeth were in rough shape. I’ve had a handful of visits since, and they’ve all gone well. It’s a work in progress, but I’m truly grateful for their care. I can’t thank them enough.

Dr. Pratt and his assistants were extremely helpful in getting me into the office today fur an emergency visit for a dental repair. I have been seeing Dr. Pratt and his office staff for over 25 years and very happy with their professionalism and excellent care. I highly recommend The Dental Touch..

Hello, I’m so blessed that I found this place. I really recommended. I have a very bad pain. As soon as I walk into the clinic. They was very professional they were very helpful they took me into the room right away. Doctor working very carefully and I was so Happy to leave the place with no pain at all. Even prescribe me pain pills, annd I don’t even used good job, Thank You So Much.

Dr.Marjan was really understanding and proactive about helping me with an emergency situation. She did a great job with no pain. I was very impressed. Her colleague Edith assisted and was extremely kind and calming. Can’t say enough great things about them. Very pleased.