The Rim Dental Care And Orthodontics

My cleanings have routinely started up to an hour late, and the in-office experience has often felt unprofessional. Overall, the experiences have been consistently unsatisfactory. I would not recommend this office based on my visits.

Got me in very quickly and staff was super great - even with my bad fear of dentists. Had a tooth extraction and it went quickly and painlessly!

I had a veneer come loose on the weekend, called this place, some to someone, told them the exact issue and made an appointment. I came in and they gave me TWO ex rays only after that said WE CANNOT HELP YOU we don’t do veneers. They knew they could not treat me and falsely gave me ex rays thus running up a bill while never planning to help me. This place is super unethical they charged me $188 knowing they would not be able to address my issue. Complaint to state board is next step.

DO NOT come to this dental office. The dental assistant is also the office clerk. She’s running back and forth taking X-rays in the back and then helping patients in the front. The dentist checked my daughters teeth in less then 2 minutes. Zero urgency from the dentist and the assistant. Meanwhile, we got called back an hour after the scheduled appointment. My son was also scheduled. I canceled his appointment. We will not be returning here. They are a mess!

Stay away from this place. They scheduled me on a Saturday morning, when I showed up 5 minutes early, I waited 45 minutes before I went to find someone to ask how much longer I would have to wait. She then told me they were "short staff" and it would be another 15-20 minutes. I said no thank you and left. I received a mailer from them and decided to give it a shot, big mistake! Why send out a flyer without proper staffing!?!?

My husband and I booked back-to-back appointments here so we could hand off our toddler between cleanings and still get her home for her nap on time. I arrived for my appointment and waited over an hour with zero communication from the staff about delays. By the time my husband arrived for his appointment, I still had not been seen. We continued waiting, and eventually I had to tell the front desk I needed to leave with our daughter and cancel my appointment but keep his. He then sat for another 45 minutes past his scheduled appointment time before ultimately leaving as well. What made the experience worse was hearing from another patient in the waiting room that his fiancée had waited 2 hours the weekend before and was back for a rescheduled appointment. Another woman there had apparently also been waiting with her daughter for nearly 2 hours. It seemed they had multiple 11 a.m. appointments booked with little to no staffing to support them. The biggest issue was the complete lack of communication and respect for patients’ time. A simple phone call that morning explaining they were understaffed and needed to reschedule would have saved us from rearranging our entire day for nothing. I had even confirmed earlier in the week by phone that the timing of our appointments would work for our childcare situation, and was assured it would be fine. Delays happen. But saying nothing while patients sit for hours is unacceptable. We will not be returning.

For the first time I had a pleasant dental office experience! The staff were all so kind from the time I walked in, they were not only friendly to me but my family as well, they made sure to make conversation with my son who was with me as well, they explained everything and listened to my concerns without pushing for additional services that I was not interested in at the time! I enjoyed my experience here and am thankful I found them.

I had an appointment scheduled at Stillwater Dental on 4/4 for a cleaning on Wednesday, 4/8. While I was already on my way, I received a call informing me the office was closed that day. I was then rescheduled for Saturday, 4/11 at the Rim location. When I arrived, the office was closed yet again. I received no prior notification this time, resulting in multiple wasted trips and a very frustrating experience.

Maria qent above and beyond to help ne with my teeth, they have been bothering me and she helped so much, woukd strongly recomend her and this office

I’m sad to be writing this because my experience at Rim dental was great until now. This has NOTHING to do with the staff or procedure because they were awesome! I keep getting phone calls and keep being harassed saying I owe an OUTSTANDING bill. Apparently I never gave yall my insurance? Which makes zero sense because I was on Medicaid and I was able to get my teeth fixed 100% covered. So I’m not understanding why yall are trying to charge me over 2,000 dollars saying I never gave my insurance? So did yall just let me get my teeth done for free? Without me showing insurance or give card or cash? Makes absolutely no sense! Please whoever keeps calling me STOP. I refuse to be scammed.

Great team, help me with all my needs. And front desk was very attentive and caring about my treatment plan. Thank you

First time visiting Rim Dental and I was quite impressed with the office, the staff and the efficiency of the process. It had been awhile since I’d had a checkup and I was comfortable with the procedures and appreciated how well they explained everything before they did anything. The dentist isn’t a place that people rush to but I would consider them to be my dentist for the future.