University Pediatric Dentistry

Very professional with children and quick!

BEST place i have ever been to!!! everyone in the sedation clinic was very kind and positive through every step of my visits. one of my visits, a young girl - Marley im sure her name was - greeted me very kindly, and always had a positive attitude whenever i, or someone else spoke to her. not only Marley, but all of the downstairs staff were very informative, friendly, and willing to answer any questions anyone seemed to have! (which im quite surprised since i have heard some absurd remarks and questions!) the front desk ladies, Nicole and Denise, always smiled and kept calm even though there are some crazy people that come in. i unfortunately wish i could say the same for the upstairs staff. all responses were short and quick and it felt like a burden wanting to ask questions. Overall, all around amazing experience with the sedation staff and i very much recommend for people looking for a reliable place!!!

I’ve been coming here for quite some time and have had very good (sedation center) and SOME bad experiences (the regular dental clinic). Dr Kelly is the best dentist I have EVER had. she is so incredibly patient and amazing at what she does. Meanwhile, I had the misfortune of “seeing” Dr Moore once and that one encounter made me dislike her. The hygienist (which they are all very good) did everything and then Moore came over for not even a minute, did not introduce herself, just said “yeah you got some cavities. brush better” and walked away. And thank god the residents are gone because they were nothing but horrible. But that’s just for upstairs, the people in the sedation center downstairs are lovely. All the nurses I have encountered have always been so kind and informative. I had the pleasure of having Nurse Joe for my wisdom teeth surgery. he is such a sweetheart, along with all of the other nurses like Nurse Gabby and Mary. Dr Heard (the anesthesiologist) is a very informative man that can answer all 1,000 of your questions and make sure you feel safe. Dr Votta (the oral surgeon) is AMAZING at what he does. I had no issues whatsoever after my surgery and it was a very smooth recovery. The front desk at the sedation center also go above and beyond to answer your questions. Between Nicole and Denise, they made the experience so much better. I don’t know how they deal with all the crazy parents that come down there and scream at them all day. 10/10 experience with amazing staff at the sedation center.

Always very nice and understanding

This is the worse place, I called like 10 times to make an appointment they never answered the phone, plus I left like voice messages and they never got back to me. When finally I made the appointment for this location calling other location!!! I was there and this very dude woman saying I didn’t response the calls or the text messages they sent me. I didn’t receive any call or message. I spoke with a person on Tuesday and we agreed to keep the appointment for today Friday! This is incredible the people working in there is very bad, technically she saying I am lying ! I will never go back to this place !

Rude staff, charge insurance prior to appointment and run insurance while making appointments. They wouldn’t schedule my appointment cause they couldn’t get a hold of my insurance so they say I call my insurance confirmed is good called them and they still didn’t schedule me cause they couldn’t run my insurance when I was making the appointment got the following month? On top of not doing their job they hung up on me and wouldn’t answer I messaged them on the portal and still no response on the appointment it’s been 2 weeks since I called to try and make an appointment horrible staff

Good luck on trying to get them to pick up and even schedule an appointment for you

My daughter went to get her wisdom teeth pulled and a staff member was rude to her and she told him not to speak to her like that then they apparently dropped all my kids ( mind you my kids have been going there since the last 3 yrs) and now refusing to respond when I asked for records for everything I ended up having to call one of their other offices to get anywhere!!! Absolutely ridiculous do not send your kids here!!!

Note- This is not about this specific location, but about the practice in general and Abbott Rd. location... They were great until they were not. I make my child's appointments 6 months in advance. The past 2 appointments (after confirming via text that we would be there) UPD called me the day before to reschedule. They only offered one new day and time to reschedule otherwise I could go on a waitlist or push the appointment out 4-5 months. You can't cancel and then only offer one option. That's not acceptable when work and school schedules have to be planned in advance. Now, my child had an appointment in March we needed to reschedule. I have left no less than SIX messages with no call back at the Abbott Rd. location over a 2 week period. Their voicemail says they are only open Monday, Tuesday and Wednesday. I have called during open hours and no one picks up. I even went as far as to call another location to see if they could help me, but they could not. They only offered appointments at their location. I find out THROUGH GOOGLE that the Abbott Rd. location is permanently closed. No timely call, no offer to reschedule. Only when I googled the phone number to call a SEVENTH time did I find out they closed the location we've been going to for 5 years. So very disappointed as we would have happily stayed here if they were actually responsive and notified patients of changes.

We brought our 9-year-old daughter in for a toothache and agreed to have the painful tooth extracted. However, we were told they would not proceed unless we also agreed to cap one additional tooth, which we did not consent to. We felt pressured into additional treatment which we think was unnecessary. We chose to get a second opinion, and after declining the extra treatment, we received a dismissal letter from the practice. Very disappointing experience.