Uno Dental San Francisco

I had a cleaning here in Sep 2025. A few days after the cleaning, a crown on my back molar broke. I’m unsure if the two events were related, but it was odd. I messaged Dr. Kandar for an emergency procedure as the tooth was extremely sensitive. He had me come in for an emergency crown (not even temporary). Upon my next visit, he said that I had cavities that formed on the affected tooth while it was in the old crown. Based on this diagnosis, he proceeded to fill the cavities. The procedure was the most painful dental procedure I’ve ever experienced. He used local anesthetic, but it was not administered properly and did not mask the pain at all. It felt more like a torture session. He then put on a temp crown. I gave it a couple of months to see if the tooth would heal from the trauma, but it did not. In the meantime, I was charged thousands of dollars in fees and when I requested an itemized receipt multiple times, I was met with no response. I ultimately sought out two second opinions and finally solved the tooth issue in a painless manner at a different provider. The bottom line is Dr. Kandar is not well equipped to sustain a business. He doesn’t communicate and does not staff his office to deliver an appropriate level of customer service. In addition, he also is not transparent enough in his billing practices. I hate to write a bad review about a small business but I have reached out multiple times over phone and email to resolve the issue or even understand the charges that far exceed any other provider for similar services and have not gotten a single response in over three months. The final straw was when I asked this month to send the x-rays to my new dentist after receiving no response was charged automatically a fee for sending the x-rays. I’ve reached out to understand what this is for and how this was authorized as well and of course, have not received a response either.

I have been a patient of the Uno Dental San Francisco office for the past year and a half or so and up until the past 6 months I had no complaints. The visits were long and expensive but this is dental care in San Francisco so nothing entirely unexpected. Within the last 6 months the quality of care I have received has dropped dramatically. I used to call the office and would be able to speak to a real life receptionist who would answer my questions and schedule my appointments. Now Uno Dental is using some kind of AI assistant to answer all their phone calls and when you give your personal phone number to get a call back no one ever calls. The same goes for all email correspondence. I have sent countless emails with very few replies. The sparse replies I do receive, seem to be AI written and don't actually answer my questions about billing or scheduling appointments. I have been going through the Invisalign process and am currently on my last few sets of aligners. But during my last checkup appointment Dr. Kandar wanted to schedule a time to re-shape some of my molars to better fit the final retainer. During that appointment I asked for an outline of what that treatment would cost and a written summary of exactly what would be carried out during that appointment. I never received those summaries and when I called or emailed the office to request more information I never received any response. The communication has gotten so bad that I physically showed up to the office to speak with Dr. Kandar. After waiting almost 2 hours to even speak with him he was deflective and continued to try and avoid taking responsibility for all my complaints. We talked for probably 15 minutes and he assured me that he would personally email me back and speak with the team about the lack of communication I have received. That was 3 weeks ago and I have still not heard from him or anyone at Uno Dental. I get the sincere impression that he may be the only person working at the office and is just lying about having any sort of support team other than the useless AI receptionist. The bottom line is that I would highly recommend NOT doing any business with Uno Dental. They do not communicate effectively, they make patients wait egregious amounts of time, and are not upfront about treatment costs.

Dr. Kandar is extremely meticulous and a true perfectionist, providing conscientious and excellent dental care. He weighed the pros and cons of various solutions to my problem and let me decide what was best for me. I greatly appreciated his advice and insight. The staff is friendly, the office is clean, and the entire experience is efficient and comfortable. Highly recommend UNO Dental San Francisco as the best dentist near me.

This I was recommended to Dr. Kander by a friend, and after so many bad dental experiences in the past, I wasn’t sure what to expect. I felt comfortable. Eli was so calming and made me feel like I’d known him forever. Dr. Kander came in, explained everything step by step, and provided me with a clear dental plan. I’ll definitely be returning for future visits. Strongly recommend!

Eli and Doctor Kandar was super sweet and very efficient. They made sure I understood everything before doing anything on my teeth. They really show care and made sure to ensure I was comfortable at all times. The heated blanket was a plus 🥰