Valer Dental & Braces

Good job

it Wonderful

Couldn't ask for a better dentist!!

Waiting 15 minutes... and counting.

I really like this dentist, they are nice and the service is awesome

This was by far the worst experience I've had at a dental office. My son had a consultation for braces, and we had to wait quite a while before being seen. Unfortunately, things only got worse from there. The staff member who discussed the braces with us—I believe her name was Cindy—didn't seem knowledgeable or confident about the process. She appeared unprepared and wasn't able to answer our questions in a way that gave us confidence. My son felt uncomfortable throughout the entire appointment, which made the experience even more disappointing. A consultation should leave patients feeling informed and at ease, especially when it involves a child. Instead, we left feeling frustrated and uncertain. I hope this office invests in better training and customer service. Based on our experience, I would not recommend this place to anyone.

I arrived 15 min before my appt time, an hour after they still had not called me back I was the only one in the lobby. The staff never came out to inform me there was a delay or that they would call me back in a few minutes. I then asked the cancel and they didn’t even bother asking or apologizing for the wait. No customer service, I will not return here.

We are very pleased with our services with Valer Dental! They go above and beyond to make my children feel comfortable. They are always on time and very friendly and welcoming! They definitely treat us like family! We love coming here! Thank you all for your great customer service and friendly smiles!

First I want to say that I've been going here for a few years and I have been very happy with the service, the providers and the friendliness of the staff. I am currently in the process of getting cosmetic crowns. I was told when the temps were fitted they might come loose or fall out and if so to just give them a call Today (6-5-26) I did have the canine fall out. They said only orthodontic staff were there today but when I explained what I needed one of the ortho staff agreed to help. They got me in quickly and I want to express how grateful I am to Deanne for fixing this. She was patient, diligent, careful and sweet. And she was very thorough in making sure it was in snugly and would stay there. These people work hard and really care. Please give them the appreciation they deserve!

Honestly, it's awful going there. Instead of helping you, they make things worse, and when you say something, they just ignore you. They take your money to fix their own mistakes. If you don't want to waste your money, I recommend looking for better, more professional dentists.

Appointment was at 5:00 PM. 5:40 PM rolls around and I’ve still yet to be seen. Sadly, this is a common occurrence so it’s not as if this is the first time. It happens so frequently that I’m finally motivated to leave this comment because I don’t think I’ve ever been seen on-time or near my appointment time. If you want low prices, maybe come here. If you want good customer service… don’t think twice—run!