Valleygate Dental Surgery Center

Exactly

They took very good care of my baby!!! My son had dental surgery and he didn't have any complications before or after surgery.

First and foremost I would like to give honor to God for leading me here to meet some wonderful people. Dr.Reed the surgeon that worked on my son and Dr.Edwards that works alongside with the Anesthesiologist team were in my baby hands today . When I tell you because of the worry I had on my mind from past situations other dentistries had I felt such a relief .For one the place smelt so fresh and clean 10/10 . I walked into the place and it instantly brought a weight off . This is my first time I’ve experienced this as a new mom and so with my son going under medication was a little triggering for me but I can just tell when people have an anointing and gift over their lives. Im so grateful for this team and I thank each of you for taking such good care of my baby. Also huge shoutout to the Nurse Julia for the after care she has a super sweet soul and I appreciate you . But again these doctors truly are amazing , and I love you guys wholeheartedly. Hopefully we will not see you guys again lol we will be working extra hard to take care of Kanoa’s teeth! God bless this facility and bless the people that are in it abundantly :) Thank You !

Nurse Tori, Dr Edwards, Dr Lee, & Dr Dunston were wonderful with explaining the procedure and helping me process the information. Afterwards, nurse Julie was absolutely amazing with helping me calm down after seeing my daughter post-op. I was very emotional and did not know what to expect. She calmed me down and gave me comfort.

Pattern of Negligence, Dishonesty, and Disrespect Toward Patients This is not the first issue we have had with this dental surgery center. I have personally experienced multiple problems over time, and this latest incident confirms a pattern, not a one-off mistake. The office lied outright, claiming they called my phone when no calls were made. This is a business phone that was used continuously all day. There were no missed calls, no voicemails—nothing. I went so far as to contact my provider and obtain a full, detailed call activity report, which confirms zero incoming calls from their number. They also completely failed to communicate with both my child’s pediatrician and pulmonologist, who are with UNC. Both physicians were stunned by how disorganized and poorly managed communication was within this group. Despite their own failures, the appointment was canceled without any prior notification. Then, after acknowledging they had made a mistake, they had the audacity to imply that because my child is on Medicaid, rescheduling somehow “didn’t matter.” That comment alone speaks volumes about how patients are viewed here. It is nearly impossible to reach anyone by phone, and we were forced to jump through hoops that were entirely unnecessary and entirely of their own making. Before trusting this office with your child’s care, I strongly encourage you to do your own Google search. Look at what has happened at other North Carolina locations operated by this group. The complaints are there, and they tell a consistent story. If you value accountability, transparency, and basic human decency—find another provider. No parent should have to fight this hard for competent communication, especially when it involves their child.

Dr. Edwards, Dr. Michael and her lovely assistants took amazing care of my son during his surgery. Made me feel more at peace with how caring and loving they were from start to finish. Thank you much and stay blessed !!!

I have nothing but great things to say about the surgical team. Dr.Pozas is a sweet and personable surgeon, the nurses were patient and knowledgeable and the anesthesiologist was detailed and accommodating to our child’s allergy. The procedure went exactly as they described and we were able to wait in the car for comfort. I would highly recommend them.