West Broadway Dental

30 minutes on hold on the phone 👌 They don't even let you speak and just put you on hold

Extremely unprofessional office. The two young ladies at the front desk are the ONLY reason I stayed as long as I did — they are always nice, helpful, and understanding. The providers are a different story. I started my braces process out of the country where my dentist said max 2 years since my case wasn't severe. I continued treatment here at West Broadway Dental and ended up in braces for 3 YEARS. The whole time it felt like there was no plan. Every visit they told me my teeth looked good but never gave me a timeline for removal. I had to deal with an assistant who made me extremely uncomfortable every visit, flirting and even asking for my number. When I finally said I was done, they suddenly said I had an overbite and needed to wear bands for a month before they could come off. I didn't even wear the bands, and a month later a different assistant said my teeth looked great and I was ready to have them removed. It felt like they were playing in my face and dragging treatment. To make it worse, they scheduled my removal, had me waiting from 2pm to 4:30pm, then told me the machine wasn't working and they couldn't do it that day. Now I'm done but I'm left with a very sensitive molar because they drilled too much when removing the glue and took part of my actual tooth. Worst dental experience I've ever had, will be getting legal action involved. I would not recommend this place for braces.

WORST OFFICE EVER ! I specified over the phone while i was scheduling the appt that i needed a cleaning in order to put my braces wire back on .. I got there, waited until my appointment time to get told I was not scheduled for cleaning just to look at my mouth and thats it …rude receptionists and rude dental assistant too ! Never again

The dentists there are awesome but the front desk staff would obviously prefer be to elsewhere. I had been going there for eight years, then couldn't schedule a cleaning/checkup back in February. Was told would be sent a text and was only allowed to schedule a checkup but no cleaning. Now when I call just keep getting put on hold with no one answering, calling back or responding to the online contact form. The front desk workers all need to fired and replaced with workers who actually want to do their job. I made appointment for cleaning and checkup elsehwhere since the front desk staff is now intent to purposely drive away all clients. Enjoy. Does anyone from management even read these reviews? I doubt it. So, if management doesn't care that the workers suck then why should anyone bother going there anymore? They shouldn't. Find somewhere else as I have.

Good and fast service

My experience at West Broadway Dental was extremely disappointing and unprofessional. I was treated by a middle-aged female dentist who was speaking Hindi with staff members. Unfortunately, she was not wearing a visible name badge, so I could not identify her by name. Before my appointment, I spent hours preparing a detailed written summary of my dental history. I documented my previous extractions, crowns, gum disease history, oral hygiene routine, smoking history, symptoms, and a list of important questions because I wanted the dentist to fully understand my case before making treatment decisions. None of that mattered. I was never given a meaningful opportunity to explain my condition. The dentist did not review my written information, did not ask about my concerns, and did not answer the questions I had carefully prepared. Instead, she took X-rays, repeatedly criticized the condition of my teeth, spoke over me, and rushed through the appointment. The visit ended with a referral to a periodontist and paperwork for deep cleaning and fillings, without a proper discussion of my diagnosis, treatment options, or long-term plan. I left feeling ignored, disrespected, and with less understanding of my condition than when I arrived. Unfortunately, this was not an isolated experience for my family. My wife also had a negative experience at this clinic and felt she was treated in a similarly disrespectful manner. We also have a young child with autism. During one visit, instead of showing understanding or offering practical assistance, we felt the staff were not welcoming or accommodating to our family’s situation. Families caring for children with special needs deserve patience, compassion, and respect. The front desk experience was also frustrating. Staff appeared unprofessional, communication was poor, and patients were kept waiting without clear explanations. After my visit, I read many reviews from other patients describing similar concerns about communication, professionalism, customer service, and long wait times. Reading those reviews made me realize that my experience may not have been unique. I cannot recommend this clinic to anyone looking for compassionate, patient-centered dental care. If you value being listened to, having your questions answered, and being treated with dignity and professionalism, I strongly encourage you to carefully research your options before choosing this office. I sincerely hope the management reviews these concerns and improves the way patients and their families are treated.

But at least

All the women behind the desk are very unprofessional. Soon as you call they answer and tell you to hold on and never answers they have tattoos on their face just overall very unprofessional

Who ever answered the phone was very rude 👿 when I got there I was booked for my appointment had to wait one hour to be seen then it was a old man 😭 they treated him so bad I felt bad if you don't like your job find a new one no one stepped up to tell me it was them on the phone in my face 😈👀 but some of the workers are kind and nice 👍 but I'm never going back my way or the high way and I'm taken the high way lol good luck I fill bad for that poor old man

This place is horrible, they canceled my appointment twice after having me use PTO for the dates and then they won't work with you when you have a different day off work. You ask for a manger call back and never get one. I only really come here because this has been the place I came to since a kid but it's really bad now. No kind of customer service and the women at the front desk have no respect and just don't care. They answer the phone on speaker so everyone in there could hear you talking or your business, no patient privacy, nothing! Time for me to find a different dental office. I've been waiting on Josh (the office manager) to give me a call back since the 5/28. Still nothing!

I was recommended this dental office for my children. Lord what a mistake! The three women in the front desk left me standing there for over 10-12 mins with a few other patients and only decided to attend us when a furious patient decided to lash out. NEVER GOING AGAIN. Don’t recommend at all!!!

I've been going to this clinic for years now; you do not want to go here. I have a list of different things that have happened to me in this clinic through out the years. (1) There is so much drama just to make an appointment: you can hear the sass and rudeness right across from the phone. I was asking for a specific time, and the lady on the phone kept trying to shoehorn me in for 9am when I could only do 10:30 am: she gave a very strong sigh and put me in for 10:30 am so in a sense that time was actually available. I honestly to this day never understood her issue, and the tone she was expressing over the phone felt disrespectful. (2) I remember in the office two employees were arguing, so one of the employees forgot to sign in a whole swath of people . . . I was one of them, so I was waiting around for my appointment a long while and had to talk to the front desk: they helped push me in the queue and I got my cleaning however another rude customer was complaining about me calling me rude names to the employee because he assumed I cut in front of him even though he saw me sitting in the waiting room when he came in through the entrance. This same customer was cheering on the drama that had happened between the two employees. Now, the issue that I have is there was no de-escalation to ease and comfort this customer. Honestly, they should've just kicked him out; I have no idea what was wrong with him even his family or the people he was with questioned why he was angry towards me. His anger should have been directed to that employee that failed to sign-in people who had appointments which caused a major back up. I have no idea how they hired someone that cannot press a button on the web that signs people in . . . might as well just let people themselves sign themselves in which LabCorp does and there's zero issues. (3) The automatic system makes appointments for you; you'll receive a text with an appointment pre-made for you even though you haven't made it. It makes sense why this clinic has appointment issues: you have a system where they are pre-made for your customers . . . I don't believe they've fixed this issue at all. (4) A customer cut in front of the line and he was served by the employee at the desk; if a customer cuts the line, you shouldn't serve them. He's lucky that two other lines finished. (5) They lie to you about the appointment you made to your face: you make an appointment for a cleaning and checkup. When they have no way of getting enough hygienists to attend to these patients on that day, they take off the cleaning and give you a checkup--sending you home and telling you to come another day which is literally a waste of everyone's time. If you couldn't get us in for a cleaning, call us and tell us--not pull this on the day of. The way they do this is so devious; you're in the chair they are checking your teeth: they give you the checkup and tell you "you never specified cleaning" and you're there thinking "did i forget to?" cause its been a while since you made the appointment so you start doubting yourself and that's when they get you. (6) They never gave me a brush/floss pack after my cleanings: I know because I’ve gone here with my family; my siblings would get them and I would be the only one given nothing . . . There was a rare time where I was able to get them, felt good—didn’t make up for all the six other times. And the hygienist who gave it to me was nice, but she didn’t do a good job cleaning my teeth: there was noticeable build up in the middle of the bottom row. And during visits along with my siblings here, they pulled (5) on me and it never happened to them . . . (7) If you want a filling appointment, it’s always in 3 months here: they never have a shorter time frame. They also are very happy to cancel your appointment. It’s happened to me, and I still haven’t been able to get that filling which causes me pain at odd times of the year.