White 32 Dental

I'm shocked that they removed my review. This is how this dental is.

Outstanding service! Booked in an emergency, saw them quickly, and they found the problem and did the treatment immediately, with incredibly helpful staff putting me at ease.

Avoid at all costs!!!. Im now £2k worse off & in more pain than when I first set foot through their broken door!!! First attended White 32 in october to deal with a broken tooth. Explained my strong phobia of dentists & entrusted myself to Doctor David Idicula. Initially I was left feeling happy after the root canal seemed to go ok. For my follow up I was met Alex who explained that David had abruptly left the business. No explanation as to why & no prior warning that id be seeing someone else which i felt was very poor practice. She handed me over to her Partner Dal Tambar for what turned out to be a monster 3hr stint in the chair for a 2nd root canal on a tooth that hadnt given me much drama if im being honest. Half way through the irrigation & despite being numbed I was hit with the most excruciating pain across the entire bottom of my mouth which i was assuming wasnt "normal"...... it turned out i was right. I went home hoping for the best & assumed everything would be fine but woke the next day to find my lower lip & chin STILL numb!!! I called & was told by Alex that this could happen & it should return to normal. As it hadnt returned to normal 5 days later, I called to cancel my next appointment to be told my deposit would be returned minus an "admin fee". I was offered a follow up with Dal Tambar to see what had gone wrong but lets be honest here, if you pet a dog & get bitten youre not going to go back are you? Ive since gone to another practice who have confirmed my first root canal filling appears to be very poorly done which explains why its still sore, and I have suffered nerve damage from the second treatment at the hands of Dal Tambar with absolutely no indication as to whether the feeling will return. I've reluctantly given a 1 star rating as that's the lowest Google allows, but please think VERY carefully before booking with White 32. Should anyone at White 32 say that they have no record of me as a patient, please remember that I have all my bank statements showing the amount ive paid only to be left in pain in some areas and still numb in others!!

be very careful when booking any treatment here, incredibly evasive when chasing information or refunds but more than happy to take as much as they can when it suits them ignore any unctuous persuasion, they will rob you blind. much better off seeking help at literally any other private practise inevitably there will be a reply saying "our fees are normal" or "we are sorry ..." or "we don't recognise your name" but this is all part of the subterfuge. The tv fish tank sums the place up: hollow and parsimonious. I had to stare at that fish tank for around 45 minutes the first time, another 45 the next. I was charged a £15 for cancelling an appointment after realising I had been taken advantage of and it took 2 months to receive a refund. There is also no itemised billing, which I'm pretty sure is a breach of the consumer act. Interestingly, the sister company (the same place but registered differently and with a different website, hmmm - lower ratings on google too) has just been closed on companies house so I'm guessing the bad reviews are causing problems with business. Avoid, they are only interested in your money and not your dental health, something that will only become clear if you try elsewhere.

I had a consultation and filling done on the same day, which was really convenient. The dentist explained everything clearly, making sure I understood the process before starting. While the price was on the higher side, the treatment was quick, efficient, and completely painless. I was given a few options but decided I I go ahead with same-day treatment. Overall, a smooth and professional experience—I’d definitely recommend.

Really disappointed and upset with the treatment my daughter received here. She is a 1st year student at Leeds University and suffers with her wisdom teeth. She had the same problem, as she currently does, just before Christmas and we went to our local dentist to her home where he diagnosed Pericoronitis. He prescribed her antibiotics and within three days the symptoms were practically gone and she was fine by the end of the week. She got exactly the same painful symptoms a week or so ago and went to this practice because she couldn’t find a local NHS one that could see her that evening. She paid £50 to book the appointment then a further £150 to have it cleaned ( with no aesthetic ). She asked for antibiotics and was told she didn’t need them now but to go back if it didn’t feel better and he’d give her antibiotics ( on a private prescription for £45 I believe). It didn’t get better but she was worried it would cost a fortune again to be told it just needs another £200 clean. When she finally couldn’t bare it anymore, and by this time both sides of her face were swollen, she called and asked if she could please come and get the antibiotics. The receptionist said yes, but you need to pay £50 deposit again. Even when my daughter explained that the dentist said she could just go and collect them ( for a prescription fee ) she was told no you have to pay £50 up front. So she would have to pay at least a further £95 for basically antibiotics. What makes it worse is, when my daughter said she couldn’t afford that and she would try and find a NHS one, the dentist representative told her there wasn’t any near by. That turned out to be a lie! I find this whole situation appalling. My daughter is 200 miles from home, 1st year student, doesn’t really know the area, has trusted a private dentist and been completely let down. So much so she has now been diagnosed with an Extreme case of Periconitis, by an NHS Dentist who gave her an emergency appointment after she called 111. An NHS dentist just 0.4 of a mile from where she is. The dentist who actually listened to her was dismayed when she told them about her experience at White 32 Dental. I’ll be interested so see if they will pay any attention to this and do the right thing. They had £200 which really we couldn’t afford and left her in a worse state than before she went in.